Cookie Cutters-Jax Beach (1253 reviews)

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We have taken our son to this location 3 times. First time the lady was super nice and good at the job, she was very patient with my toddler, who as many others dont like hair cuts and gives the hair dresser/barber hell...the second time she was not there, I booked with her and when we made it there they tell us she no longer works there (so why have her in the appointment list)... ok.. another lady took my son.. she was good at cutting his hair but her demeanor was not friendly and when ever I asked her something her response was I am not finished ( I know you are not finished thats why I am asking you for something so it can be done before what you are doing can not be undone)...turned out to be she was the owner, explaines her demeanor. Less satisfied but still ok...this third time I made a same day appointment, my husband took him. My child was uneasy to say the least and the person that was there was not helpful. Right off the bat husband told her we did not wanted his hair cut too short and she fucked up the sides of the hair... from there on between the kid and the father being upset and the woman ended up just chopping up my sons hair to the point of no repair it was the worse experience ever. And their response was you have 7 days for us to fix it... bi*** you cut his hair super short, there is no way this is fixable in 7 days!!!!... I will definitely find somewhere else to take my kids ..

Comment

The staff were the bare minimum amount of friendly, but not to a point where I would complain. It was adequate, just not overly friendly. We were very happy with the actual haircut which is what I care about the most! My daughter loved playing on the slide while she waited for her brother. Unfortunately the whole experienced was overshadowed by an awkwardly handled situation at the end where a family came in with a scheduled appointment at 4:45. They were told to wait. They sat and waited for 10 minutes with 2 kids. A stylist left at 4:55. The girl at the desk just sat there on her phone. Our stylist was finishing up my child's haircut. At 4:55 our stylist seemed surprised by how late it was and informed the family there was no time to have their appointment and that they are "understaffed". It was so uncomfortable and if that had happened to me I would have been extremely unhappy.

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I love this place, Zaira is the best, attentive, and above all she is very patient, I recommend them 100%

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I love Ms. Zaira. She always takes her time and does an amazing job very detailed. So glad to have her !

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The personnel were wonderful! Great haircuts for our 9 yr old son and 5 yr old daughter. Friendly, efficient, and skilled. We will be back again.

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The stylist was nice but the atmosphere wasn't very inviting.