Cookie Cutters-Jax Beach (1253 reviews)

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I asked for a fade and there is no fade. Would not recommend Jessica for an older boy’s haircuf.

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Now that my sons hair has dried and not brushed to the side it is apparent that his hair is cut extremely crooked.

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I had an appointment for my son at 1030am and arrived at 1037, the individual that was supposed to cut my sons hair (I’m not sure her name) was then available because we were late which was completely understandable she took the next client. So Kristen cut his hair, and she was PHENOMENAL. The salon was extremely busy and it was very apparent the other stylists were overwhelmed due to the constant comments being made by the stylists both to each other as well as to the customers. However the entire time Kristen was very kind, professional, helpful, and kept a wonderful upbeat attitude to both my son and I as well as the other stylists who didn’t seem to be treating her very kindly as well. Kristen continued to provide amazing customer service by offering my son, and even my daughter who was not receiving a hair cut, a lollipop and a balloon. I told her if she had to blow up the balloons that she didn’t need to due to the other clients still waiting in the lobby. She still asked the kids if they wanted one and managed to get them both a balloon (and extremely quickly at that) which put a smile ear to ear on both of their faces. As I was checking out, this is when I realized we were actually supposed to have a different stylist originally, as I heard her making comments to other stylists about the client that was a “no show” at 1030 and she didn’t have time to sit around and wait for clients that are going to show up. I felt this was extremely unprofessional as I would’ve happily waited due to the fact we were unfortunately a few minutes late. I have nothing but great things to say about Kristen and will definitely be coming back, but next time I will specifically be requesting her to do both my kids’ hair as opposed to just whoever is available. Give Kristen a raise!! :)

Comment

The fade seems a little off. Like uneven. When we asked about it, the lady told us it had something to do with him not having a full head of hair. But we never had this issue in the past with Ms. Ree.

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The only issue I had with our experience was that there was still hair in the seat that my child chose. If it had been very busy I would have understood but the place was completely empty and we used the restroom prior to getting in the chair so I felt their was time to make sure the seats were cleaned.

Comment

Did not honor my $3 off coupon and gave no reason as to why. Just said "we can't use that in this visit"