Cookie Cutters-Jax Beach (1253 reviews)

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We come to this location every 5 weeks or so and have never had a bad experience before. But today the shop was Horribly run without the owner/manager present. Had a 4pm appt and checked in a few minutes early. Wasn’t taken for a haircut until one of the staff members started calling out for the next person, and after a family who had just walked in cut in front of 3 patrons in line, I finally told the girl at the front desk that we had a 4pm appt(it was after 4:20 At this point) and she said oh, okay you can go ahead. The very flamboyant staff member working pushed me into the race car multiple times and never said excuse me or I’m sorry once. I’m also 33 weeks pregnant. The staff was verbal about being ready to be done and close the shop, with the flamboyant staff member loudly saying it multiple times during our visit. I felt unwelcome the entire visit. Will make sure to only schedule appointments in the morning.

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Did not receive the haircut for my son I was asking about. Did not want his hair do be buzzed and she did end up using the buzzer when I took care of my other child. Very unsatisfying experience overall. Will not come back.

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Our regular stylist called out sick so we had to try someone new with the encouragement of the manager. We only go for bang trims. However, this stylist butchered her bangs - made first cut a chunk way way too short and without even asking first what we wanted. Only was making it worse trying to fix. So disappointed and unhappy with the jagged uneven bangs. Told manager in person it was a horrible experience. She said sorry. My spouse was shocked when we got home and he saw it and we called back and manager put note on our account for free haircut next time. We will only retune if we can see our original stylist. :(

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The stylist was rushed and not attentive to my child. She didn’t complete the cut like I asked ... worst haircut and all I needed was a trim for my kid who sat very still. It felt she was more interested in quitting time than doing her job well ... unfortunate because the salon was a fun place.

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The guy who took the picture was so gruff and harsh. Not kid friendly at all. The haircut was uneven and not done very well. The environment isn’t clean and it doesn’t look very professional or modern.

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I took my son for his first haircut (1 year old) and had a terrible experience. The stylist never asked for my feedback, cut my son’s neck 5 times and refused to listen when I asked that he didn’t use the clippers. It was awful. I’ve heard great things about the women who work there, but the man with bleach blonde hair was really awful.