Cookie Cutters-Boise, ID (1129 reviews)

Comment

Our stylist was awesome and quick. My grandson was crying the whole time and she was awesome!

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Traci always does a great job! The kids love coming here, we wouldn’t choose anywhere else!

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I found the lack of communication regarding COVID precautions very frustrating. My daughter and I arrived and proceeded to sit in my car for 45 minutes waiting for our call to come in. I tried calling and texting and never got a response or phone call. I would have left, but my 5 year old was so excited to have her hair cut. I finally called again, 45 minutes after our appointment time only to discover that they had marked us as a no show, even though they never called us. I know they had my correct number as they had texted me the previous day to confirm my appointment. The individual who answered the phone the second time I tried saved our experience. She had just arrived, had us come right in, and gave us $5 off. Also, while we were waiting, a family with 4 kids and 3 adults came out as well as a family with 2 kids and 1 adult. Our location is relatively small, so you can imagine my frustration that so many people would be allowed inside the salon. I imagine your employees were also not happy with so many people in there either. Overall, there needs to be a better process to ensure COVID precautions and to communicate with families who are scheduled.

Comment

The stylist need to listen better to what you request. I asked her short on the sides and long on the top and got short all around.