Cookie Cutters-Boise, ID (1129 reviews)

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My son is autistic and this is the only place he will go to get his haircut. That’s why it was completely devastating when I brought him in for his cut yesterday and the stylist was professional but very brisk. The worst part was she nipped his ear with the clippers. I didn’t feel she was very apologetic either. Yes, my son was moving. He’s autistic, has ADHD and anxiety. The reason I bring him there is because your stylist are supposed to be able to handle special needs kiddos. Very disappointed. His hair does look great.

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This is the only place I've taken my son for his haircut and all our previous visits have been great. This time was different though. My son has very kinky african-american hair so he's always gotten the same haircut, a close shave using the electric clippers. I asked for the same cut as usual. The stylist asked a couple questions to clarify what I wanted and then she started the cut using the clippers. After shaving 2 or 3 small clumps of hair off the back of his head, the stylist said she needed to comb out his hair. This surprised me because none of the stylists before had done this but I didn't say anything as haircutting is not my field. She began combing out his hair using a small tooth comb but after a few minutes, my son was crying because his hair was being pulled from the combing. The stylist said his hair needed to be combed out or the clippers would pull his hair more. I was at a loss as to what to do so I asked the stylist to do what she could so the shaved hair in the back wasn't noticeable. She tried combing out more hair on the sides of his head and trimmed the edges but he ended up looking like he has a bowl cut from the 80s, with uneven sides and the shaved spot in the back still noticeable (a family member commented on these without me saying anything). The amount of work done (combing and cutting) would barely amount to the cost of a trim but I was still charged full price for a cut that was far below my expectations and satisfaction.

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My sons haircut was so uneven, literally buzzed the sides and trimmed the top, there was no blending nothing, and she missed several spots, I understand it’s a kids haircut but have some pride in your work.

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The place was filthy. There was hair everywhere. My kid left covered in hair so bad we had to go buy a new outfit since we live out of town because he was so covered in hair (most of which is not even his)

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We had a great cut for my 2 year old here a few months ago. We came back today. I explained to the stylist 3 times what I did not want (bangs too short) and she did exactly what I asked her not to do. She was very quick and his hair looks butchered. I wanted to cry after she was done with the the 5-minute cut. I told her she did exactly what I didn’t want and she said it was just because he had a recessed hairline. No apology, just excuses. The bangs are jagged and the top of the hair is wispy with ‘tuffs’ of hair sticking up on the top of his head. We have upcoming family gatherings and vacation and wanted a great cut for pictures . I decided to go somewhere to get a stylist that specializes in kids cuts. This is worse than any run-of-the-mill barber shop could have ever done.

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Stylists were great! Very gentle and nice. However, the cut is very crooked and is about an inch shorter on one side. The chair that was “clean” also was full of hair….