Cookie Cutters-Boise, ID (1137 reviews)

Comment

I am really disappointed with my daughter’s hair. The stylist and I discussed 2 inches off my daughter’s middle of the back length hair. She walked out with its above her shoulders. The stylist reasoning, my daughters hair thickness and texture. She has a recital coming up and I can barley get it in a bun now. We’ve had excellent experiences in the past but I don’t think we will be coming back. She didn’t even style it after, she hurried us out like it was no big deal. Again, this is extremely upsetting and disappointing.

Comment

I took my toddler in to get a trim. Last time we went it was a great experience. This time the hairdresser did not interact at all with my child she hardly even talked to him. She seemed very annoyed at my kid and kept heavy sighing because he was moving, as kids do. I understand it’s a difficult job, that is why I’m willing to pay 20 dollars for someone else to do it. I figured the point of a kids salon is that the hairdressers are equipped to handle kids, but that didn’t seem to be the case this time. $20 is a lot to spend for my son to look the exact same after. The lady running the desk was great though. She was friendly and knew how to talk to children.

Comment

For years, my sister would gush about how much she and my nephews loved to go to Cookie Cutters. With such positive word of mouth, my wife and I were looking forward to our son’s first haircut and we were extremely disappointed with our experience at Cookie Cutters. We explained what we wanted, which was to trim the back of his head, over the ears, and lighten the top of his head/forehead but keep some length. Our stylist said ok, and that she'd even his hair out to start and then we could decide where to go from there. She then proceeded to cut it much much shorter than we wanted. Not only that, but the back was very uneven and around the ears were both uneven and had missed spots. Our kid was understandably squirmy, but when we asked if we could help early on, our stylist said no. About 5 minutes into the haircut, we took the initiative and held his head which helped. And then there were several small things which we would have overlooked had the overall experience been better. Our stylist was not very friendly throughout the experience, there was no wet down of his hair, which is supposed to be included, and our "certificate" was cut/trimmed comically uneven - which again would not usually matter but it is the only reason we chose to get the 1st Cut package over the regular KidsCut. And, which we would've happily ignored if we had gotten a decent haircut. Luckily his hair will grow and this is just a minor inconvenience, but it was just a very disappointing experience, memorable in the wrong way, and we have no desire to return for future haircuts.