Cookie Cutters-Boise, ID (1129 reviews)

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I love Cookie Cutters, but my experience the last time I visited was the worst by far. I scheduled 2 bang trims and a mommy cut for myself. It was a Saturday morning and we arrived at our appt time at 11:15. We had to wait, which was fine. My 2 girls got their bangs trimmed and by that time it was 12:06. People kept coming in after us for their appointments and they were being seen before me. My kids started getting restless and more and more people were showing up. I eventually told the receptionist we were leaving, and we left without the Mommy cut. She said I was scheduled for 12:00 and other people were coming in for their appointments at the same time. I'm disappointed I'll have to schedule somewhere else, and I feel that since I had an appointment at 11:15 and I had checked in for my appointment then, I should have been seen before people who came in after me.

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I had made an appointment with a specific stylist. When I was in the first time she was super friendly. Understood the fact he had thin hair and it needed to be scissored. They were 30 mins late to starting the appointment. The girl at the front desk could have at least mentioned we are running behind today but no. Instead just sat there and let several people wait. Then when my stylist finally came out she was short, no introduction to the kid. Just what are we doing. Didn’t try to make him feel comfortable or talk to him. She never explained what she was doing to him. It’s only his second hair cut. The first time we came in it was great. This time though completely different. I’ve heard of several complaints about hair cuts here but figured we would give it a shot. My husband asked if I had looked at the back when we got home. He is not impressed either. Needless to say we won’t be back with our toddler. Maybe for baby’s first cut since then you actually seem to care but not for continuous hair care. Also I would like to mention there was very visible hair in the cars like you are not cleaning them well at all. I know hair gets everywhere and is hard to clean up, but it could have been cleaner.

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I took both of my kids there today. Jonathan and Benjamin and our stylist was absolutely amazing. We loved her and she was really really cool with our kids.

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Which was my stylist? Favorite one yet. Did a good job of meeting our needs!

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Cookie cutters is great! All the staff is awesome

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Super friendly staff. Very fun environment for kids. Super quick hair cut but beautifully done. My daughter loved everything about it. She didn’t want to leave. Great price. We used to take her to an expensive salon as a treat thinking she would enjoy it but she actually loved this place and I loved the price. We will be back.