Cookie Cutters-Boise, ID (1129 reviews)

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It was my daughter's first professional haircut. She loved it the hairdresser was very friendly. Awesome experience.

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She did great! Always amazed at the patience they have with the kids wiggling around so much.

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Everyone was so nice and the haircut was great!

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Our appointment through the app said it was for 12:15-12:45. We asked if they could curl my daughters hair and they said no because they did not have the time. I would understand this except there were three staff members in the room and my daughter was the only client. Nobody even walked in the entire time we were there. Also her appointment only went until 12:30 so that should leave fifteen extra minutes that they did not use and could’ve curled her hair. Otherwise it was a positive experience. They were quick and nice enough. Not overly friendly but that’s ok. My daughter still left happy. I just wish they had a bit better customer service.

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We’ve been coming to cookie cutters for years and have always been very happy with the service and overall experience. This time I brought my 3 children in, and there was 3 stylists going to do all 3 at the same time. Two of them we’ve worked with before and have had wonderful service. The third, April, was new to us, we’ve not met her before. She took my son to a chair, didn’t smile, didn’t ask what show he wanted to watch, didn’t talk to him at all. She bluntly asked me what I wanted done, and stood there with her arms crossed until I could find a photo. She then began doing the cut and I went over to my other sons chair to talk to the other stylist about his length etc. when I turned back around she had used the small trimmer to do his lower back hairline and around his ears, but it was COMPLETELY crooked. I could tell from 10 feet away that she had cut at least an inch higher on the right side, and had shaved off well above his natural hairline. The areas above his ears were jagged and pointed and far too much above his ears. She then used a comb to quickly pull hair on the top and shave it with the clippers, not caring to check if it was even whatsoever. The whole thing took just a couple minutes. When she asked what I thought I pointed out how uneven the back was, she said “oh” and used the clippers to make the other side way too short to even it out somewhat. She didn’t ask if I wanted gel in it, she didn’t say a word to my son, just walked away after. Her entire demeanor was obvious she didn’t want to be there, didn’t care about the product of her work, and probably isn’t used to working with children. After the haircut dried the top is choppy and extremely uneven, with obvious lines where she shaved chunks off, and the back is a disaster. I will never allow my children to be done by her again, and honestly hope to not even see her and experience her attitude in what’s usually such a positive environment again.

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The stylist did a very job on my grandson. He is 2 years old and full of energy, the stylist was able to put him at ease and distract him with his favorite cartoon. A big thumbs up for the atmosphere and attention. We will return for future cuts. Thank you, Laura