Cookie Cutters-Boise, ID (1186 reviews)

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My son is autistic and this is the only place he will go to get his haircut. That’s why it was completely devastating when I brought him in for his cut yesterday and the stylist was professional but very brisk. The worst part was she nipped his ear with the clippers. I didn’t feel she was very apologetic either. Yes, my son was moving. He’s autistic, has ADHD and anxiety. The reason I bring him there is because your stylist are supposed to be able to handle special needs kiddos. Very disappointed. His hair does look great.

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Traci in Emerald is a pro and very sweet. We will be back. Had a great experience!

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Vicki was our stylist and she was awesome and great. Going to request her for the next hair cut.

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Denisaha is personable and does a great job!

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The stylist need to listen better to what you request. I asked her short on the sides and long on the top and got short all around.

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I found the lack of communication regarding COVID precautions very frustrating. My daughter and I arrived and proceeded to sit in my car for 45 minutes waiting for our call to come in. I tried calling and texting and never got a response or phone call. I would have left, but my 5 year old was so excited to have her hair cut. I finally called again, 45 minutes after our appointment time only to discover that they had marked us as a no show, even though they never called us. I know they had my correct number as they had texted me the previous day to confirm my appointment. The individual who answered the phone the second time I tried saved our experience. She had just arrived, had us come right in, and gave us $5 off. Also, while we were waiting, a family with 4 kids and 3 adults came out as well as a family with 2 kids and 1 adult. Our location is relatively small, so you can imagine my frustration that so many people would be allowed inside the salon. I imagine your employees were also not happy with so many people in there either. Overall, there needs to be a better process to ensure COVID precautions and to communicate with families who are scheduled.