Cookie Cutters-Boise, ID (1129 reviews)

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My daughter loved it... , but I feel the customer service could have been better. Ex: a balloon and sucker were offered as more of an after thought than a courtesy. I feel like the employees could have been more welcoming when I entered the salon/ appreciating my business when we left. The stylist did offer good advice and was able to complete the cut however I didn’t like the employees extra long nails... it seemed like it made it more difficult to cut my daughters hair and to me it’s uncleanly.

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Our appointment through the app said it was for 12:15-12:45. We asked if they could curl my daughters hair and they said no because they did not have the time. I would understand this except there were three staff members in the room and my daughter was the only client. Nobody even walked in the entire time we were there. Also her appointment only went until 12:30 so that should leave fifteen extra minutes that they did not use and could’ve curled her hair. Otherwise it was a positive experience. They were quick and nice enough. Not overly friendly but that’s ok. My daughter still left happy. I just wish they had a bit better customer service.

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you all should be wearing masks. kids are among the most vulnerable now whether the adults in the room are vaccinated or not. other wise a good experience.

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The haircut was good and quick which was nice. When we first walked in it wasnt super welcoming...we were a bit early so maybe that was an issue.

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Excellent haircut, Krystle was very friendly with my 2 year old. Salon has no covid protocols in place to protect their non-vaccinated clients (children too young to be protected). Almost didn't get a haircut because the other stylists didn't even have a mask they could put on for a 10 minute haircut. They caught us on the way out because Krystle was willing to wear a mask for us. We won't be back and I can't recommend it to my friends with small children.

Comment

My son, who is young, was very overwhelmed and did not want to sit in the chair, getting very upset. The staff member working with us appeared very annoyed and just kept walking away from us. She did not engage well with my son at all. She was very kind to me ,personally and engaged with me well. But she did not interact well with my son. Finally another salon member came over and offered to have my son sit in my lap and things went omagh after that.