Cookie Cutters-Boise, ID (1129 reviews)

Comment

Excellent haircut, Krystle was very friendly with my 2 year old. Salon has no covid protocols in place to protect their non-vaccinated clients (children too young to be protected). Almost didn't get a haircut because the other stylists didn't even have a mask they could put on for a 10 minute haircut. They caught us on the way out because Krystle was willing to wear a mask for us. We won't be back and I can't recommend it to my friends with small children.

Comment

The haircut was good and quick which was nice. When we first walked in it wasnt super welcoming...we were a bit early so maybe that was an issue.

Comment

you all should be wearing masks. kids are among the most vulnerable now whether the adults in the room are vaccinated or not. other wise a good experience.

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Our appointment through the app said it was for 12:15-12:45. We asked if they could curl my daughters hair and they said no because they did not have the time. I would understand this except there were three staff members in the room and my daughter was the only client. Nobody even walked in the entire time we were there. Also her appointment only went until 12:30 so that should leave fifteen extra minutes that they did not use and could’ve curled her hair. Otherwise it was a positive experience. They were quick and nice enough. Not overly friendly but that’s ok. My daughter still left happy. I just wish they had a bit better customer service.

Comment

My daughter loved it... , but I feel the customer service could have been better. Ex: a balloon and sucker were offered as more of an after thought than a courtesy. I feel like the employees could have been more welcoming when I entered the salon/ appreciating my business when we left. The stylist did offer good advice and was able to complete the cut however I didn’t like the employees extra long nails... it seemed like it made it more difficult to cut my daughters hair and to me it’s uncleanly.

Comment

I found the lack of communication regarding COVID precautions very frustrating. My daughter and I arrived and proceeded to sit in my car for 45 minutes waiting for our call to come in. I tried calling and texting and never got a response or phone call. I would have left, but my 5 year old was so excited to have her hair cut. I finally called again, 45 minutes after our appointment time only to discover that they had marked us as a no show, even though they never called us. I know they had my correct number as they had texted me the previous day to confirm my appointment. The individual who answered the phone the second time I tried saved our experience. She had just arrived, had us come right in, and gave us $5 off. Also, while we were waiting, a family with 4 kids and 3 adults came out as well as a family with 2 kids and 1 adult. Our location is relatively small, so you can imagine my frustration that so many people would be allowed inside the salon. I imagine your employees were also not happy with so many people in there either. Overall, there needs to be a better process to ensure COVID precautions and to communicate with families who are scheduled.