Cookie Cutters-Boise, ID (1153 reviews)

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This is a difficult review to write. On the one hand i was very happy with my older son’s hair cut. The stylist listened and was careful to follow my directions. She consulted me about the length and checked in to make sure both my husband and i were satisfied. Sadly i can’t remember her name. For my younger son I was also Very specific that I just wanted a trim for my little one, bring the curls up a little in the back and trim a little from the front so we could see his eyes. He is 15 months old and this was his FIRST haircut. He had beautiful curls and both my husband I Specified we just wanted them clean up a little. What happened brought tears to my eyes. The stylist instead cut his beautiful curls off. Even as I was Telling her it was too much she KEPT cutting. I was APPALLED. Not only did she ignore our request that our baby keep most of the curls, she continued to cut them off as I was Telling her she was taking too much. She finished by putting curl cream in for the last few curls but within an hour those curls had gone. If we come back, we will Not bring him back to see Jennifer.

Comment

Gunnar’s haircut was fine. Usually the people working at this facility are friendly and upbeat. The stylists seemed not happy to be there.

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The staff member was extremely kind, but she did not do a good job on my daughter’s bangs, which was the service we paid for. This was a photo taken after leaving the facility. I had to cut her bangs at home to straighten them out.

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The stylist need to listen better to what you request. I asked her short on the sides and long on the top and got short all around.

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I have brought my son into cookie cutters sseveral times and been happy. This last time the haircut looks absolutely awful. I couldnt quite tell at the salon with his hair wet but when it dried its terrible. So thats disappointing. Norma was very friendly and sweet to my son but we went for a haircut and it looks really bad. Very choppy and uneven.

Comment

I love Cookie Cutters, but my experience the last time I visited was the worst by far. I scheduled 2 bang trims and a mommy cut for myself. It was a Saturday morning and we arrived at our appt time at 11:15. We had to wait, which was fine. My 2 girls got their bangs trimmed and by that time it was 12:06. People kept coming in after us for their appointments and they were being seen before me. My kids started getting restless and more and more people were showing up. I eventually told the receptionist we were leaving, and we left without the Mommy cut. She said I was scheduled for 12:00 and other people were coming in for their appointments at the same time. I'm disappointed I'll have to schedule somewhere else, and I feel that since I had an appointment at 11:15 and I had checked in for my appointment then, I should have been seen before people who came in after me.