Cookie Cutters-Hilliard, OH (1546 reviews)

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Thank you so much for the great experience! Wendy is terrific!

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When checking out 2 stylist behind the counter were talkimg. One was getting ready to leave and was getting her tips from the other one. She handed her a dollar and asked for a twenty. When the one standing at the registered looked at her funny the other stylist, who I'm guessing was getting off for the day, said "I know it's RETARDED". First off I'm a mother of an autistic son, who was with me at the time, that word should NEVER be used, and to be used by someone who works with children, probably many who are special needs, on a daily basis I was absolutely disgusted. Your employees need to go through sensitivity training and learn that words can really hurt people even if not directed towards them. I am so disgusted right now that I may never step into another cookie cutters, if my son will allow it.

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The facility is extremely dirty and dusty. We like the stylist who cuts our son's hair, but I cringe every time he touches the play equipment or seats he sits in due to how dirty they are. I wipe him down with sanitization wipes before I allow him in his carseat-definitely recommend a good cleaning to be completed in your facility.

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Our stylist was very friendly and great with my son. His hair looks great too!

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Lucy was great! Quick with the cut and patient with my son.

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Overall I enjoyed our visit and I enjoy every visit. Typically they hair cutter seems to truly enjoy kids and are very warm and welcoming. I have had moat hair cutters out baby powder on his neck and brush the hair out of his face. They help me decide on 2, 3, or 4 on sides and length on the top. This time it felt like maybe she was slightly annoyed by me and my questions. And she didn't give him a Token or baby powder. She did great and was overall ok but not as amazing as we normally feel. I also get emails for the coupons so when they have the total I said does that include the $2 off special and she said you never showed anything to me so no and made me pull it up. While I understand wanting to see it I just thought because I gwtvthe email blast and made the appointment online it may have been noted with his account or something. I just felt slightly taken back when she said no you never showed me anything... that happened to me every time there's an email blast with a coupon- seems there may be a better approach to that or maybe I can be asked?