Cookie Cutters-Hilliard, OH (1546 reviews)

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I had e-mailed with the owner about not having a smart phone to download the app. I was told no problem- there would be extra cards for me to use. There were none so Wendy made one for me and they wouldn't let us use it anymore and took it from us. Wendy no longer works there and I was not happy with the haircuts my kids received. We will not be coming back. We have been very loyal customers for 11 years. Started at the Kingsdale location and ended up at Hilliard.

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Not the best experience we’ve had here. We weren’t greeted when we came in, the girl who cut his hair didn’t even introduce herself or thank us for coming. Needs some work on customer service skills. She wasn’t helpful at all when my little one stared to get fussy - maybe working with small children isn’t her strong suit. Can’t provide her name as I didn’t get it - she was white with brown curly hair and working Saturday morning.

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A comment about my son hair grade was made that offended me.

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It just feels dingy and chaotic even though the employees were really nice and they did well with the kids.

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Haircut was uneven and choppy...did not take into account natural way hair falls....tried to force a cut that does not work

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The facility was very nice and the staff was welcoming and kind. However I was very disappointed with my sons first haircut. I said I wanted it trimmed and that I wanted to keep his curls in the back. His hair is very short and all the curls are gone. The haircut is also very choppy and uneven. He was not happy during his haircut and wiggly but I assumed that someone who regularly cuts kids hair would be used to this and be able to still do an even cut. I was very upset with how his first haircut turned out and will likely not return.