Cookie Cutters-Dayton, OH (2732 reviews)

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Hairdresser was very rude. Not friendly to myself or my son. We did arrive about 5-7 minutes late (however hairdresser was still finishing up with previous client upon our arrival, then we still had to wait an additional 5 minutes, then she was rude to us for showing up late. Then didn't look up my son's previous information on which size clippers to use and couldn't believe I didn't know. Acted aggravated she had to go look it up in the computer. Did not seem experienced with children st all. Not kid-friendly what so ever. We will not be coming back to Cookie Cutters for our haircuts after this experience. Very disappointed, frustrated, and upset from our trip.

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We came in recently for a trim for our 22 month old. He has been there three times before and has never had an issue. This time, the stylist who cut his hair was not friendly from the moment we sat down with her. She seemed annoyed and irritated with my son for not doing what she told him to do. She was giving him orders to look down, look left, hold still, etc. He obviously doesn’t understand these directions. Overall, he was very well behaved but squirmed a little as toddlers will. His haircut is so uneven. It’s not blended at all. It looks like she just randomly cut chunks out of it. It honestly looks like he did it himself. I had to try and even it out when I got home but ultimately, we will have to go somewhere else to have it fixed, because it’s too much for me to correct. I noticed that it was bad at the salon, but she was making my son so upset and honestly, me too, so I just said fine and let’s leave. Aside from the bad cut, she just seemed like she didn’t like kids, and she didn’t know how to interact with them, and she wasn’t warm or friendly at all. So I’m confused why she would take a job at a kids salon. I don’t ever want to go back there and put my son through that again.

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I've been to Cookie Cutters a few times. This was the absolute worst and we WONT be back. 1. I had a appointment for my 2 boys. Of course they were running late. Because you fill the need to only allow your stylist 15 minutes time slots to do their job. 3. The stylist that had older son did a rush job and didn't listen to what I had to say. She seriously maybe spent 5 minutes on his hair. 4. While my youngest isn't the easiest to cut his hair. I do admit that. He was cut twice because she was hurrying as well. She did a much better job then my oldest got and he sits perfectly still. I basically felt like we were unwelcome. The amount of money I spent was not worth my experience,time or quantity of cut. We won't be back.

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Our appointment was at 5:45 for both our sons, at 6:15 a walk in customer was taken before us because it was a 1 child appointment so the "brothers could go at the same time". At 6:30 1 of our sons was started, while the other son got passed up again for a customer who had just arrived requesting the other stylist (who wasn't helping my son). When making an appointment we should not have to wait an hour for service, especially when 2 others were helped before us. Sadly this experience has ruined our 6 year relationship with cookie cutters and we will be finding a new salon for our children. If you cannot provide good customer service & honor appointments we choose to go elsewhere. The reason we make appointments is because typically the salon is under staffed and walk-in wait times are 1-2 hours. As you can imagine, waiting that long with young children is not fun for anyone. Tonight we made an appointment and still had to wait the hour.

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We arrived promptly for our appointment, we were greeted by a very unprofessional hair stylist. Her mannerisms, attitude, appearance and behavior was disgusting. The location was empty but turning away potential customers who were walking in, in the rain. The woman cutting my sons hair walked away to talk to the girl at the desk who was turning people away. I dont know why they needed to speak in the middle of my son's haircut but it really ticked me off. my son has autism, doesn't sit still for very long and he's only five. Who the heck walks away in the middle of giving a child a haircut? Its supposed to be a hair cutting place that is for kids only.. why are they crappy to the kids??? She man handled my kid all aggressive because he wouldnt hold still to trim his ears. my husband had to tell her to back off and we left. We paid almost $20 FOR a kids experience haircut, that was horrible.

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No one was at the location when it was supposed to open at 1100. We weren't greeted at all and I was told my son who isn't used to haircuts would be given someone with experience. Instead we got a very rude, overweight lady that cut his ear because well he just needed to sit still she said. We won't ever go back....