Cookie Cutters-Durham, NC (984 reviews)

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We arrived 10 minutes early for the appointment, and were barely acknowledged by the two staff members working. One of the staff members finished with her client, and proceeded to ignore us. She did not look, speak to, or acknowledge our presence. She played on her cell phone until another client arrived after us. This client had the same booking time as we did, and that stylist proceeded to take that client back to work on his hair. That meant that we had to wait an additional 20 minutes for the second stylist to finish with her client. So, in total 30 minutes of waiting time, being ignored by both stylists, and showing inequitable treatment of clients. Needless to say, we won’t be returning.

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Had an appointment for 3 and was told they didn’t have my appointment. I showed them my confirmation email and they said well that’s the computers fault. They used the kids as an excuse and stated they are behind today because “we have had many difficult children here today” Staff needs to take accountability for being late

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Had an appointment for 315 and was took they are behind today because “we have had many difficult children here today” Staff needs to take accountability for being late

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I made an appointment here for specialty fade , especially cause it says they have worked with kids but the women who did my sons hair didn’t even greet us and we had no idea where to seat him or who was cutting his hair because she was gossiping about a previous client . I just could tell how impatient she was and she kept telling me if I could tell if the hair was straight cause she couldn’t tell at all and it bothered me because if u couldn’t tell where to cut or if it was straight why would you even make the cut. I had made an appointment and had to wait more than an hour but the only reason this place got more than one star was because of the layout they had things for kids to place and tv but we weren’t even asked if there was anything specific my son would like to watch. I provided a photo as well where u can see more than one obvious long hair still attached to my sons head. I had no more patience in me to try and explain how I wanted it and we also provided a photo of what we wanted. I didnt want to cause a sense so I paid and left.

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Usually we have a great experience but today that was not the case. Our stylist didn't seem to be cut out to work with kids. She was short with me and my husband, and pushy with my son. She snapped at him, asking what he had to cry about when the razor trimmer startled him, and she clipped his ear, making him bleed. We've come several times before and everyone has always been great. Usually our stylists are patient and sweet with all the kids, helping them to not to be afraid of the process. Hopefully next time will be better; we most certainly won't use today's stylist ever again.

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Just wanted to share that my son's first haircut was at Cookie and Cutters and we always had a great time there. However, this past Wednesday, June 5th, we had a really disappointing experience. The person who helped us had a negative attitude, and my son's haircut turned out really bad.