JD Academy (378 reviews)

Comment

I feel like the color prices are quite expensive and I had a couple of services added to my checkout cost that were not discussed with me prior. With any business the customer should know exactly what the cost is going to be prior to accepting the treatment so I was disappointed to have two additional items added to my service today we’re price was not Discussed. I assumed there was no charge for them so I was shocked at check out to have an additional added. I also sat there for hours so I feel the prices should be lower for the amount of time it takes. Besides that I am a returning customer and the girls always do a great job. The instructor was was also lovely.

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Katie did an AMAZING color fix. My hair was a faded pink. I love the new color and will definitely be back.

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Leanna is great and actually had to be my translator between your new spa manager. He gave me an analogy of a brick wall which I had to get deciphered from Leanna upon our meeting in the private room. Then I wondered why I didn’t get the extractions that I always get and that Leanna and Miss Lily had said I could get initially along with my Micro dermabrasion and chemical peel. That was the appointment before. Yesterday‘s appointment I was told I had to make a decision between the chemical peel and the micro dermabrasion so I chose the chemical peel. I was still due to get the normal extractions afterwards as far as I knew until I asked Leanna as she was finishing up she said that Devon didn’t come in and he would be doing them from now on. When I left to show Devon and Miss Lily my face I asked about the extractions for next time and whatever Devon said went way over my head and I thought he was saying he could only do them on my nose which I said that I could easily do that. Then I had to ask Leanna for a translation and she said that I couldn’t have the extractions the same time as a chemical peel but why previously twice had not this been said? My problem is that I wasn’t sure if this is just Devon’s excuse for not coming in or what? He gave me some other reasoning which I couldn’t follow. I’m still a little confused on the whole thing but I left really liking my face as it was very tight. Again Miss Lily and all your girls have always been wonderful and Obviously it’s a very good deal although I have spent a lot of money on your products.

Comment

Jillian and Leilani are EXCELLENT estheticians~ and the supervisers are very hands on in managing your treatment. LOTS of good cremes, masks, peels, dermabrasions...they do what you need!