JD Academy (379 reviews)

Comment

I have been to JD Academy many times and have always had a wonderful experience from the front staff to the student providing the service until today. I was using a 2nd of 3 purchased living social treatment. The student suggested a different treatment which was the same price as what was scheduled so I agreed. I also added a treatment. The entire experience of receiving the skin care treatment was amazing. The student and teacher were professional and kind. I ran into problems when checking out. I was told they did not have record of remaining two treatments in their system (I had been told it was entered at last visit). They made me wait to talk to someone and then was asked to produce the voucher. I showed the voucher had been redeemed. I was asked to show when it was purchased. I explained I had been assured the vouchers never expire. Without going into further detail, I was treated disrespectfully and they took up 45 minutes of my time. In the end, they honored my voucher.

Comment

This was my third facial visit to JD and previous visits were closer to 60 minutes but today’s service was only 45 minutes.

Comment

I didn't receive any advice this time.

Comment

My personal opinion are the prices are quite expensive for the amount of time you’re sitting there. Four hours to get two foils and one root touchup is astronomical. I understand it’s a student environment so it’s only fair to allocate extra time but I think the prices should reflect that. I also think the girls should learn how to do a scalp massage and proper shampoo since it’s lacking every time I go there. A good hair wash is everything to a customer and adding a calming scalp massage during the shampoo process is fabulous

Comment

The teacher did not check hair at end of service to insure color took or if it was even. I had color around my face and on area where my hair is parted. I understand that there is going to be some color and has to be wiped off. I left with frizzy hair, the student was putting product on every section to tame the frizz after the initial application, instead of sectioning hair in small sections, blow drying one way then the opposite direction with while applying tension to hair.

Comment

Our first visit was good but then we had to come back 5 days later to do a color correction because the left side was more bleached and blotchy. The right side was perfect. They tried to charge me but I thought it was just a bad job on the one side. The problem was they had two girls doing my daughters hair the first time and that’s why it was unbalanced. So the issue got fixed on the second trip and all was good. My daughter is happy with the way it turned out.