JD Academy (387 reviews)

Comment

My personal opinion are the prices are quite expensive for the amount of time you’re sitting there. Four hours to get two foils and one root touchup is astronomical. I understand it’s a student environment so it’s only fair to allocate extra time but I think the prices should reflect that. I also think the girls should learn how to do a scalp massage and proper shampoo since it’s lacking every time I go there. A good hair wash is everything to a customer and adding a calming scalp massage during the shampoo process is fabulous

Comment

I didn't receive any advice this time.

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This was my third facial visit to JD and previous visits were closer to 60 minutes but today’s service was only 45 minutes.

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I have been to JD Academy many times and have always had a wonderful experience from the front staff to the student providing the service until today. I was using a 2nd of 3 purchased living social treatment. The student suggested a different treatment which was the same price as what was scheduled so I agreed. I also added a treatment. The entire experience of receiving the skin care treatment was amazing. The student and teacher were professional and kind. I ran into problems when checking out. I was told they did not have record of remaining two treatments in their system (I had been told it was entered at last visit). They made me wait to talk to someone and then was asked to produce the voucher. I showed the voucher had been redeemed. I was asked to show when it was purchased. I explained I had been assured the vouchers never expire. Without going into further detail, I was treated disrespectfully and they took up 45 minutes of my time. In the end, they honored my voucher.

Comment

I feel like the color prices are way too high. $60 for six foils is outrageous. I sat there 3 1/2 hours. I have consistently received horrific haircuts as well so there needs to be a price adjustment for the time and the prices should reflect that. . I could have received six foils add a professional salon for that cost and spent a quarter of the time sitting.

Comment

Overall, my experience was pleasant. The color came out a little darker than I expected which is ok, as the toner will fade and make the color a bit brighter. I askrd to have my hair layered but when I got home I noticed it still looked longer than I expected. I reviewed the cut and noticed the ends were angled in the opposite direction than they should have resulting in the shorter layers being hidden and exposing the long pieces. It was getting late and I’m sure my stylist was tired from working on my hair for hours and forgot to detail the cut and recommend products I could take home. I’m familiar with Redken products so I asked to purchase some extreme conditioning products to take home. You have an awesome team of students and instructors. The error made with the layered cut is easily correctable which makes a great teaching moment for the student. I still had an awesome experience. Keep up the good work and thank you for spending the entire day on my hair. I hope this project helped with your student’s development.