Cookie Cutters-Friendswood, TX (1315 reviews)

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When we call to schedule appointments we are told they are completely booked. When we look online there are openings. Booked this appointment online the day before. When we arrived, for our appointment in the early afternoon, we were told it had been cancelled because the stylist we chose had left. We had not chosen a stylist so that was a lie. Not impressed with the haircut or the service. Won’t be returning.

Comment

Maria was the lady who cut my son's hair and she was very rough, and not patient at all. My 4 year old is nervous about haircuts and doesn't like the clippers, so we've always asked to do a trim with just scissors. The very first moment my son showed a little nerves and pulled away, her body language became irritated: she threw her hands down and her shoulders slumped like she was annoyed. Again, only at the first time my son showed that he was nervous. She made me hold his hands down and his head back like I do when he has to get a shot at the drs office. She showed no gentleness or attempt to help him calm down. It got to a point where he was screaming, crying, and wiggling in the chair, saying it hurts (I know there was probably actually nothing hurting him but he was nervous), and she said "if you move too much I will hurt you," probably meaning to say she'll accidentally make a mistake and get him with the scissors or something, but in no way is that going to calm a 4 year old down. And again (multiple times throughout the haircut), she seemed annoyed by this. We've been coming here ever since he's needed haircuts and it being a kid specific place for haircuts, I would assume all the employees have the patience and understanding that a child may be nervous. We have only had great experiences before this with Phuong and Xiomara, so I understand that this is not the entire location, so we will be avoiding booking with Maria in the future.

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We made an appointment for a first hair cut. They did not have our reservation. They were very busy with boys haircuts. We did not see any other girls come in. It made me nervous to get my daughter’s hair cut there. We did and they cut the back only and did not help with her flyaway bangs. They said there wasn’t anything they could do for that.

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She was very rough on my son. And that’s after i asked about how they were with sensory children