Cookie Cutters-Friendswood, TX (1268 reviews)

Comment

The stylist didn’t part my daughter’s hair evenly, or at all. She just combed it straight down and cut it how it was laying when we walked in., wind blown. With a messy part, we went home with a very crooked cut. I had to re part her hair, comb it, and even it. I probably won’t be back. For the price of that cut, it should have been a better quality cut. It also seems like appointments were stacked so close together that a stylist really couldn’t take their time if they wanted to. Also, there was very little time for stylists to clean their stations. My daughter sat in a chair full of someone else’s hair. The gel container was open and covered in hair. The chairs are very close together so a parent can’t comfortably stand near their child without also being next to someone else’s child. There’s no protocol for families waiting so a huge family of 7 people take up the whole waiting area while their kids get cut one at a time. The receptionist was sweet and the stylist was perfectly pleasant, it just wasn’t a great experience otherwise.

Comment

Scheduled appointment but was not seen timely. People with later appointments were out before my kid was

Comment

There needs to be more stylists available. I make an appointment for my son to get his haircut, and I should expect to be taken in at that time. Handling a toddler while waiting makes it hard on the parent. We didn’t get put in a chair until 15 mins after our appointment.