Cookie Cutters-Friendswood, TX (1240 reviews)

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Made an appointment for noon (12:00pm) for my 2 year old over 2 Hours before the appointment time. Showed up at 11:55 and another lady was there with her 3 Kids for haircuts. Signed in and went out to my car to wait. At 12:23pm a couple with their kid that showed up AFTER I did to sign up goes inside. I go inside with my toddler and ask why I was not called first since my appt was at noon and the people walking in checked in arrived AFTER I did. She says she is the only person there and that their system supposedly booked 3 people at noon. Furious. It’s hard enough having to wait in your car because of COVID for 20+ min after your booked appt time- when all your cranky toddler wants to do is play on the playground equipment. Makes it even worse when I already have a confirmed appointment time and people who checked in AFTER me get called to go in before me. Whoever is the franchise owner needs to 1. Fix their online system. 2. Stop leaving only 1 stylist scheduled to run the entire store. 3. Go in the order of the sign in sheet. We will not be using this place again.

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Arrived on time for appointments for both of my kids. We were forced to sit outside and wait for an hour past our appointment time. There was only one person working but the online appointment system booked the two appointments 15 min apart. When we went in I gave the stylist explicit directions how to cut my daughters bangs. We have worked all summer to grow them out and were exactly how she wanted them except slightly too long. I turned my back for a moment and the stylist chopped them all the away up to above her brows. We were so upset. It was an awful experience. I would have walked out without my son’s cut but we had a prepaid card. I did not get a good cut on my son either because I didn’t want her to butcher his cut so I kept it very basic and just cleaned it up. DO NOT GO HERE IF YOU WANT ANYTHING OTHER THAN A STRAIGHT CUT WITH BANGS

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Didn’t follow appointment time

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Horrible experience for my babies first haircut. The stylist did nothing to try to calm him down while cutting his hair. Will never be going there again neither will I recommend to anyone.

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We had an appointment with Daniella at 6:30 tonight. After a long wait, she came to get my son and seemed nice and confident. Told her we just wanted a trim and she asked if we wanted her to razor the back, but only indicated razoring off about an inch. We kept looking at the progress from where we were waiting and assumed it would get cleaned up…but then we saw that she had completely shaved the back of his head much further than she had originally said. It looked horrible. My sons father went to ask what she was doing and she got extremely defensive saying that she wasn’t done, that’s what we agreed to, etc. She then told him to SHUT UP and handed the haircut over to the other lady working (Xiomara? She had dreads) who managed to make it look half decent and was very nice and apologetic. We will never come back here.

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I was excited to get my baby’s hair cut again but after the first time we went with Olivia but she was booked that morning. So we chose Xiomara. Now I see why she was free. This lady as soon as I walked in there already had an attitude. I sat my baby down for his hair cut mentioned I just wanted a small trim but she went on and put a number 2 in my sons hair and left it beyond choppy. I told her I didn’t want it that short. And she said it’s okay mom it will grow back you will see. If I could get a refund for my service that’s exactly what I would want. She ruined my sons hair and because of that we had to take him to get a bald fade because it was all just too choppy. And also she did this all in less than 5 minutes she chose to go in there messed him up bad. She just wanted to be done so quickly. Cause as soon as she was done she walked to the back