Cookie Cutters-Friendswood, TX (1268 reviews)

Comment

I think it's rude to discuss scheduling during my daughter's haircut. Stylist was not paying attention to her at all, and the two employees were trying to figure out next week's schedule while my daughter was in the middle of getting her hair cut. That conversation could have waited. No professionalism here and we won't be back. Could have paid $10 less and received better service at the salon I go to.

Comment

The workers at the Cookie Cutters in Friendswood are rude, not kid friendly, rough, rushing through haircuts, very rough and not a good kid experience. We’ve been multiple times trying to find a good fit with someone specific. But we won’t be back. They’ve all been the same. I’ve seen one employee hold a child down while he was screaming. It was so disturbing to watch. The workers are not friendly at all. We’ll never be back here. If I owned this business and knew my employees were representing my company in this way, I’d reevaluate my employee selections and process for hiring.

Comment

Staff seems stressed and facility seems way under staffed.

Comment

The place is very cute. The hair stylist was nice but very rushed. She didn’t finish brushing my 5 year olds hair before cutting it, which caused the comb to pull on her hair and was uncomfortable. I only brought her here because it was her first haircut and she was very excited, but it was a bad experience and for the price, I’d rather go to a salon since they charge the same price and aren’t as rushed. I also had to pick up her hair off the floor to save a piece for her, even though I did mention a few times that it was her first haircut. They gave me a bag to put it in. Not impressed at all. My 5 year old does not want to go back.

Comment

My experience here was not the best and not the worst. I strongly believe that if you work with kids your energy should be higher and have a positive attitude. It wasn’t the case here. Every time I come to this specific location the staff look unhappy to be there, very dry. As a mom I want my kids to feel welcomed. I was 2-3 minutes late so I would understand if someone went ahead of me but it wasn’t busy and no one checked in with me to let me know that we would be seated shortly. I booked an appointment with whoever was available and there was one available! This lady was on her phone and she never acknowledged us. In fact she throughout the 30 min she ended up locking out for lunch. We finally got seated with Maria. She asked what we wanted and it was the complete opposite! She rushed through the haircut and was very rough with my boy. Usually she tells him how to move his head but I guess she was annoyed that he wasn’t doing what she needed to do. She always does a decent job but I guess today wasn’t her day.. I hope they ALL do better