Cookie Cutters-Friendswood, TX (1240 reviews)

Comment

We arrived a few minutes before our appointment time. Once we were called for our turn the hair cutter didn’t introduce herself or welcome us. She walked to a station and we just followed. Once my daughter was in the car she started to whine and the hair cutter said just bangs? I signed up for a full haircut but I get as if she didn’t want to deal with a full cut on a toddler that was starting to protest to sitting still in the car. She simply wet her hair, combed it forward and cut it. There was no framing her face or anything. It was something I could’ve done at home. I went there hoping for something better than an amateur parent could do. This was our first and last time going to Cookie cutter for a haircut. I will take her to my stylist for all cuts from now on.

Comment

My son has brown hair. Cape and scissors both had blonde hair still on it. And some of it landed on my son during his haircut. The airplane he sat on had old hair clippings all over it. The stylist dropped the comb on the floor, didnt even attempt to wipe it down before using it on my son. Overall disgusted with this place. This was my third and final visit.

Comment

Ther lady was trying to get it done as quickly as possible with little regards for making my son feel comfortable or safe. She did not offer for him to pick the seat he liked or watch a show in the iPad. She did not speak at all except to ask me if she cut enough off. He was crying and moving and trying to cover his ears and face. I know that made it difficult but at no time did she stop and try to let him calm down or talk to him. I have been here 3 times. The first time was okay but the last 2 times were very bad. The second time the stylists were rude and abrasive. This time it was an experience that lasted maybe ten minutes because no one wanted to make it better. I will not refer anyone to come here and I will not come back.

Comment

The woman who cut my sons hair seemed a little frustrated, she was probably having an off day or something but she was a little rough with him and nicked him a few times. That caused him to cry and jerk around, I didn’t catch the lady’s name who cut my sons hair but now my son is most likely going to be traumatized now.

Comment

We had a terrible experience at this location and will not be returning. The staff was not very friendly and the space was extremely unsanitary. We did not let our son play on the slide because it was covered in dust and dirt. We watched the kiddo in front of us get their hair cut and then the staff did not clean the station before putting our son in the seat. They did not spray the seat down or even spend time sweeping or clearing off the hair from the previous child. The employee that helped us did not smile or try to build rapport with my son at all. We will not be returning and wills never recommend this experience for anyone’s children.