Cookie Cutters-Friendswood, TX (1240 reviews)

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15 minutes late to start appointment. Need new toys for kids to play with.

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Employee when they first open are rude, I went to the door at 10:56 4 mins before they open (didn't realize it wasn't 11). Lady rudely said they open in 5 mins if you are going be that way lock the door for 4 mins. I didn't make a fuss over it cause they was going be cutting my child's hair. Clearly they don't go in prior to opening to get set up. I like the person who cut my son's, but there is plenty of hair services around that isn't rude about 4 mins

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Lady was super nice but completely messed my childs hair up. Uneven not faded right even cut his ear not worth 23.00

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I showed the picture of what I wanted and I kept saying not any shorter but she kept cutting shorter. In the end I just said to leave it as is because I don’t think she understood what I was saying or what I wanted.

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I have brought Wyatt into cookie cutters twice before this last visit and have had great experiences. This last time was not great at all. The stylist Maria was rushing so quickly through the process. Did not take the time to make my little one feel comfortable or ask us if we would like to watch something else to help keep him calm. I showed her a picture of the last time we got it cut and she quickly grabbed the clippers and started shaving his hair. It was way too short than I wanted. The clippers made Wyatt even more scared and he started crying and freaking out even more. She left his hair horribly uneven and I am going to have to shave it all down to make it even close to even. I understand having babies that don’t cooperate during haircuts and it being difficult but I was extremely unhappy with the whole experience I feel she could have don’t a lot more to help deescalate the situation.