Cookie Cutters-Friendswood, TX (1240 reviews)

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The lady put her hands down her pants to fix something and then did not wash her hands or use hand sanitizer that I could see. She was too rough and forceful with my kid. She was rushing to get to the next client. She did not give my son the hair cut we requested and he is very upset. She had colored her and butterfly/bat neck tattoos but did not say her name or talk to us. We will be going somewhere else.

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With back to school coming up,it's understandably busy. However, the lady who cut my son's hair was very rough. He was crying and I thought it was because he had hair in his eye. He told me after we left that she was hurting him because she was pushing very hard. He now has red marks on his face and his neck that look like scratches. I'm upset because she hurt my kid. That's just unacceptable. We won't be back.

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I told the lady that was going to cut my autistic sons hair that he does not like his hair touched. She said its ok we will work with it. She put on cars for him and sprayed his hair with I assume was water and started combing roughly combing his hair. Once she saw he had knots then decided to spray detangler in his hair and continue to comb. I had to bear hug him the entire time that she was cutting his hair since she was rough. When she started doing the clippers he started crying so much he almost threw up and she kept just telling him oh i didnt hurt you and didnt stop. Parts of his hair are still uneven since she didnt work with him she just fought him.

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Horrible hair cut this ja my second time having the same experience will never go back again

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I was excited to get my baby’s hair cut again but after the first time we went with Olivia but she was booked that morning. So we chose Xiomara. Now I see why she was free. This lady as soon as I walked in there already had an attitude. I sat my baby down for his hair cut mentioned I just wanted a small trim but she went on and put a number 2 in my sons hair and left it beyond choppy. I told her I didn’t want it that short. And she said it’s okay mom it will grow back you will see. If I could get a refund for my service that’s exactly what I would want. She ruined my sons hair and because of that we had to take him to get a bald fade because it was all just too choppy. And also she did this all in less than 5 minutes she chose to go in there messed him up bad. She just wanted to be done so quickly. Cause as soon as she was done she walked to the back

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We had an appointment with Daniella at 6:30 tonight. After a long wait, she came to get my son and seemed nice and confident. Told her we just wanted a trim and she asked if we wanted her to razor the back, but only indicated razoring off about an inch. We kept looking at the progress from where we were waiting and assumed it would get cleaned up…but then we saw that she had completely shaved the back of his head much further than she had originally said. It looked horrible. My sons father went to ask what she was doing and she got extremely defensive saying that she wasn’t done, that’s what we agreed to, etc. She then told him to SHUT UP and handed the haircut over to the other lady working (Xiomara? She had dreads) who managed to make it look half decent and was very nice and apologetic. We will never come back here.