Cookie Cutters-Friendswood, TX (1240 reviews)

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We had an appointment with Maria and we arrived early. My son has liked his previous appointments before and enjoys getting his haircut, he instantly wants to go sit in the chair. I immediately told her that I only wanted scissors used, and no clippers. I looked away for a second to look for my rewards card and she took clippers to my sons hair. Of course he pulled away because he wasn’t expecting the loud sound and he didn’t like it. I told her to stop and told her again that I only wanted scissors no clippers. At this point my son doesn’t want anything to do with her because of this and I’m trying to calm him down and tell him what happened, meanwhile sore isn’t letting me calm him down and is trying to force him to sit still instead of giving us a few seconds to calm down. She also didn’t ask what he wanted to watch and at this point it’s on commercials that I ask her to skip and she ignores me. My husband had to give him his phone because she refused to change the channel for him. Something that others do without an issue because they have patience for the kids. She told us we had to just hold him down and hold his head so that she could finish. My son did eventually calm down but he stop didn’t enjoy his cut. She still kept acting like he was being difficult when in reality she just seemed to have no patience and wanted us out of there as soon as possible even though there wasn’t anyone else there. After we left we’ve noticed that his hair is very uneven and his sides don’t match (she ended up using the trimmer). We are extremely disappointed and upset with the experience. I wish I would’ve spoken up more but she was the only one there so we couldn’t have even finished the haircut with someone else and it seemed to all happen so quickly that I didn’t get a chance to. I’m also upset by the fact that in previous haircuts my son has never cried or fussed and had happily sat there very still (even have a video of his first cut to prove it) and because of this experience I am really hoping that I’m not struggling in the future because he will remember and not want to go back.

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I am amazed about the prices that you guys charged between 22 to $24 I got my daughter haircut there is a very little blow dry and the hair look messy afterwards I think it is waste of money I ask for a brush so put a curl on her hair and the lady who was cutting her hair said they don't have a brush I don't understand why we are paying for so much for just going into a salon getting the haircut bringing your child outside with wet hair and a messy look

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Horrible service. Very rude and careless with my children.

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Went REALLY high up on his hair and left a small patch of hair on top of his head. Super uneven and patchy.

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Note that policy has changed (without telling anyone) and they will no longer look your account up by your number. We renewed our pass months ago and they told us we didn’t need the card so they never gave us one. We went today and told us the policy has changed and will no longer look accounts up by phone number so we are out all the prepaid passes we paid for. Highly recommend to go somewhere else! The lady was incredibly rude and condescending! Danielle is amazing but we will take our business elsewhere!

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She was not friendly with my child and he was very nervous she knicked the back of his ear and he is only 2 years old. It was not a quality cut she rushed and didn’t take her time. The cut is not even.