Cookie Cutters-Friendswood, TX (1240 reviews)

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They are always so great with Jeremiah

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My sons hair came out perfect. They were very calm and patient with my son. This was our second time going and I will continue to keep going.

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My daughter is 3 and loved every second of her haircut. The lady kept talking to her and to keep her interested. It was a great experience.

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Olivia was wonderful! My boy is autistic and does not enjoy getting his haircut. Olivia was patient with him, and kept him calm while giving him a great cut!

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Arrived on time for appointments for both of my kids. We were forced to sit outside and wait for an hour past our appointment time. There was only one person working but the online appointment system booked the two appointments 15 min apart. When we went in I gave the stylist explicit directions how to cut my daughters bangs. We have worked all summer to grow them out and were exactly how she wanted them except slightly too long. I turned my back for a moment and the stylist chopped them all the away up to above her brows. We were so upset. It was an awful experience. I would have walked out without my son’s cut but we had a prepaid card. I did not get a good cut on my son either because I didn’t want her to butcher his cut so I kept it very basic and just cleaned it up. DO NOT GO HERE IF YOU WANT ANYTHING OTHER THAN A STRAIGHT CUT WITH BANGS

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Made an appointment for noon (12:00pm) for my 2 year old over 2 Hours before the appointment time. Showed up at 11:55 and another lady was there with her 3 Kids for haircuts. Signed in and went out to my car to wait. At 12:23pm a couple with their kid that showed up AFTER I did to sign up goes inside. I go inside with my toddler and ask why I was not called first since my appt was at noon and the people walking in checked in arrived AFTER I did. She says she is the only person there and that their system supposedly booked 3 people at noon. Furious. It’s hard enough having to wait in your car because of COVID for 20+ min after your booked appt time- when all your cranky toddler wants to do is play on the playground equipment. Makes it even worse when I already have a confirmed appointment time and people who checked in AFTER me get called to go in before me. Whoever is the franchise owner needs to 1. Fix their online system. 2. Stop leaving only 1 stylist scheduled to run the entire store. 3. Go in the order of the sign in sheet. We will not be using this place again.