Cookie Cutters-Friendswood, TX (1240 reviews)

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We had to wait 30 minutes passed our appointment. They were severely understaffed with it being the day before school starts in our district. Our stylist was on the phone while she was cutting my sons hair. That’s not acceptable. She also corrected his speech and told him to say yes ma’am instead of just yes to ME…his mother. She was a nice lady and the hair cuts were ok but I make appointments so I don’t have to sit for 30 minutes when I get there. She needed more help or to schedule her appointments for longer blocks than 15 minutes.

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The enviroment was fantastic and the haircut was great! I got the feeling that the staff where à bit bored and unhappy whit there proffession. An extra smile and Joyful conversation with the kids is worth a lot:)

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The entire salon was very dirty and could use a deep cleaning.

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The cut was done quickly and it is sloppy. I have no training in cutting hair, but was able to improve upon it when I got home.

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Not very clean. Outdated. Over priced for a simple trim. Website promised wet hair down and blow dry with a simple style. We gone non of that. Quick trim then out the door. Other salons have always done a cute hairstyle with a hair clip. Which is what we thought we would get and the reason I drove so far to this location.

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I've visited here several times with my children. My complaint is that when I've booked an appointment here over the past few months, I've still had to wait 30 minutes or more before my child was actually seen. I understand the first time , but since then it hasn't gotten better. I'm not sure if the issue is time management of staff or allowing too many appointments at the same time, but be prepared to wait. (Not always easy with a toddler) I'm not sure what the point is of having an appointment if you still have to wait an extended period of time.