Cookie Cutters-Friendswood, TX (1240 reviews)

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Horrible service. Very rude and careless with my children.

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I am amazed about the prices that you guys charged between 22 to $24 I got my daughter haircut there is a very little blow dry and the hair look messy afterwards I think it is waste of money I ask for a brush so put a curl on her hair and the lady who was cutting her hair said they don't have a brush I don't understand why we are paying for so much for just going into a salon getting the haircut bringing your child outside with wet hair and a messy look

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We had an appointment with Maria and we arrived early. My son has liked his previous appointments before and enjoys getting his haircut, he instantly wants to go sit in the chair. I immediately told her that I only wanted scissors used, and no clippers. I looked away for a second to look for my rewards card and she took clippers to my sons hair. Of course he pulled away because he wasn’t expecting the loud sound and he didn’t like it. I told her to stop and told her again that I only wanted scissors no clippers. At this point my son doesn’t want anything to do with her because of this and I’m trying to calm him down and tell him what happened, meanwhile sore isn’t letting me calm him down and is trying to force him to sit still instead of giving us a few seconds to calm down. She also didn’t ask what he wanted to watch and at this point it’s on commercials that I ask her to skip and she ignores me. My husband had to give him his phone because she refused to change the channel for him. Something that others do without an issue because they have patience for the kids. She told us we had to just hold him down and hold his head so that she could finish. My son did eventually calm down but he stop didn’t enjoy his cut. She still kept acting like he was being difficult when in reality she just seemed to have no patience and wanted us out of there as soon as possible even though there wasn’t anyone else there. After we left we’ve noticed that his hair is very uneven and his sides don’t match (she ended up using the trimmer). We are extremely disappointed and upset with the experience. I wish I would’ve spoken up more but she was the only one there so we couldn’t have even finished the haircut with someone else and it seemed to all happen so quickly that I didn’t get a chance to. I’m also upset by the fact that in previous haircuts my son has never cried or fussed and had happily sat there very still (even have a video of his first cut to prove it) and because of this experience I am really hoping that I’m not struggling in the future because he will remember and not want to go back.

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The worst haircut my son has ever done, take my son to cut his hair with a lady named Maria, it was supe obvious did she not know what she was doing! She doesn't know how to cut his hair, I show her a reference photo and she didn’t do anything like the picture , the worst experience and on top of that pay $24!!! total abuse!!

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I regret paying for six haircuts in advance. My son's hair could not look any worse and he has his birthday party next weekend and his first day of school. The other two haircuts he's gotten here weren't great but this is unacceptable.

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Made an appointment for noon (12:00pm) for my 2 year old over 2 Hours before the appointment time. Showed up at 11:55 and another lady was there with her 3 Kids for haircuts. Signed in and went out to my car to wait. At 12:23pm a couple with their kid that showed up AFTER I did to sign up goes inside. I go inside with my toddler and ask why I was not called first since my appt was at noon and the people walking in checked in arrived AFTER I did. She says she is the only person there and that their system supposedly booked 3 people at noon. Furious. It’s hard enough having to wait in your car because of COVID for 20+ min after your booked appt time- when all your cranky toddler wants to do is play on the playground equipment. Makes it even worse when I already have a confirmed appointment time and people who checked in AFTER me get called to go in before me. Whoever is the franchise owner needs to 1. Fix their online system. 2. Stop leaving only 1 stylist scheduled to run the entire store. 3. Go in the order of the sign in sheet. We will not be using this place again.