Cookie Cutters-Friendswood, TX (1240 reviews)

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Our overall experience was good, but the location was dirty. There was hair all over everything - play area, benches, chairs, floor. I realize it’s a hair salon, but it looked like the floor had not been swept (other than large pieces of hair right around the chairs) and I would expect the chairs and play area to get a wipe down. We were the first customers of the day so I don’t think it was an issue of being to busy. The hair dresser was nice enough and the haircuts looked very professional. My kids enjoyed the fun chairs.

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Would have loved more help deciding on a haircut before being pressured to hurry up. Otherwise, they are quick which is was kids need. Haircut was professional, like kids Supercuts. And they have things to distract kids. The equipment feels a little worn out, like they need to update the space a little.

Comment

Quick and friendly service. Only negative was there was hair clippings literally everywhere in the salon. Every surface in the salon was covered in hair clippings- the floor, all the booth stations, the front desk area, the bathroom. I think we were the first customers in the for the day and the whole place was already covered in hair which leads me to believe they don’t make any attempt to clean up the clippings at the end of the day. When we left I noticed my daughter’s hands and clothes were covered in dark colored hair clippings (she has blond hair so not her hair)

Comment

There needs to be more stylists available. I make an appointment for my son to get his haircut, and I should expect to be taken in at that time. Handling a toddler while waiting makes it hard on the parent. We didn’t get put in a chair until 15 mins after our appointment.

Comment

Scheduled appointment but was not seen timely. People with later appointments were out before my kid was

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The stylist didn’t part my daughter’s hair evenly, or at all. She just combed it straight down and cut it how it was laying when we walked in., wind blown. With a messy part, we went home with a very crooked cut. I had to re part her hair, comb it, and even it. I probably won’t be back. For the price of that cut, it should have been a better quality cut. It also seems like appointments were stacked so close together that a stylist really couldn’t take their time if they wanted to. Also, there was very little time for stylists to clean their stations. My daughter sat in a chair full of someone else’s hair. The gel container was open and covered in hair. The chairs are very close together so a parent can’t comfortably stand near their child without also being next to someone else’s child. There’s no protocol for families waiting so a huge family of 7 people take up the whole waiting area while their kids get cut one at a time. The receptionist was sweet and the stylist was perfectly pleasant, it just wasn’t a great experience otherwise.