Cookie Cutters-Friendswood, TX (1315 reviews)

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Lady was super nice but completely messed my childs hair up. Uneven not faded right even cut his ear not worth 23.00

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I showed the picture of what I wanted and I kept saying not any shorter but she kept cutting shorter. In the end I just said to leave it as is because I don’t think she understood what I was saying or what I wanted.

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The employees were very nice but the environment was extremely dirty. I felt uncomfortable just being there. There was past hair on the ground, on the other chairs and on the tables. The stylist had hair all over her and was very dirty. Service was great but environment was disappointing for the cost of the service we received. Stylist also had her son there, which I don’t mind. Mamas have to do with what they can. But was ruined the experience was that his paid was very loud and was never asked to lower the volume. It was very overstimulating

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I have brought Wyatt into cookie cutters twice before this last visit and have had great experiences. This last time was not great at all. The stylist Maria was rushing so quickly through the process. Did not take the time to make my little one feel comfortable or ask us if we would like to watch something else to help keep him calm. I showed her a picture of the last time we got it cut and she quickly grabbed the clippers and started shaving his hair. It was way too short than I wanted. The clippers made Wyatt even more scared and he started crying and freaking out even more. She left his hair horribly uneven and I am going to have to shave it all down to make it even close to even. I understand having babies that don’t cooperate during haircuts and it being difficult but I was extremely unhappy with the whole experience I feel she could have don’t a lot more to help deescalate the situation.

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Love Olivia that’s cut Sons hair. But other lady Yesterday was rude and not kid friendly. Place is a little to small.

Comment

Made an appointment and arrived on time but had to wait almost 40 mins before we were taken care of and not because they were busy. The hairdresser that we had our appointment with went to the back after completing the client before us and didn’t come back out for at least 35 mins while we waited with an impatient toddler.