Cookie Cutters-Canton, MI (1526 reviews)

Comment

The haircuts were good for the most part. We will not be returning to cookie cutters because the front desk staff was very rude to us during this visit. Didn’t greet us when we entered or was friendly to my kids and myself. Also offered the kids in front of us, who were checking out, balloons but my kids had to stand there and ask in order to get one balloon for the two of them. We’ve been loyal customers to cookie cutters for years but after this rude experience, we will take our business elsewhere

Comment

The stylist was grabbing my son's head very hard and jerking it around. He is only a year old and does not cry and sits pretty still for hair cuts. I have Never had a stylist before do this. She also really messed up around his ear pretty bad and in her attempt to fix it nearly shaved all his hair off. Then she proceeded to yell at my 4 year old when it was his turn because he was wiping hairs out of his eyes, which she knocked into them. Again he sits still and has no problem getting his hair cut and for the most part will even look in the direction requested. Again she Grabbed his head and was forcing it in all directions. Typically we have a great experience and we go here because the stylist are typically more used to handling young kids who may move around but this was ridiculous I can't even imagine how she would have behaved if they were really wiggling around and fighting the haircut as some kids do. Unsure if we will ever go back.

Comment

While Josie did a great job cutting my sons hair, the fellow employees were extremely unprofessional. I do not plan on returning.