Cookie Cutters-Canton, MI (1544 reviews)

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I think you guys charge way to much for a 2 min haircut

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I made the appointment with one stylist, Mary, and when I arrived I was scheduled with someone else. The confirmation I received was correct and listed Mary. I don't know if this was a computer glitch or human error, but I was frustrated that I had to wait when I made an appointment.

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Need to hire acouple more people

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It looked like they were really understaffed. It says they take walk-ins, but they are not staffed to take walk-ins, because I was a walk-in and had to wait quite a while to get in, and other walk-ins came in and had to leave because of the wait. Also, my son was getting his first professional hair cut, he's 13 months old. The stylist tried to use an electric trimmer and it scared my son, and the whole rest of the time he cried and screamed. I felt like the stylist should have known that it might scare him. To be fair, she did ask me first if she could use it, but I didn't really know what the tool was when she was asking me about it, and I didn't know it was going to be so loud. I felt like someone with her experience should have known that babies would not like that tool.

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When we were there the lady cutting my sons hair got distracted a couple of times. My son was crying so I understand he wasn't the easiest to cut. But when you stop cutting to talk to someone that just came in and it wasn't about business I think that was rude and unprofessional. She did that twice. If it was about business I could be more understanding but it wasn't.

Comment

We are super happy with the cut and stylist. I'm disappointed that we missed a haircut on the loyalty card through no fault of our own and they cannot fix that.