Cookie Cutters-Hamilton Town Center, IN (1776 reviews)

Comment

I always feel like the haircuts are overpriced but it’s something I’m willing to deal with as long as the quality is at least decent. Today’s cut and experience was the worst we have experienced at cookie cutters so far. They seemed busy and the whole place seemed somewhat hectic which is understandable considering it was a Saturday morning. Thankfully we had an appointment and our wait was minimal. We were really disappointed, however, with the haircut my child got. As usual the stylist asked what we wanted to which I replied shoulder length and I believe I even showed it to her. She ended up cutting it to chin length. Every stylist we’ve ever had normally starts out cutting very conservatively and double checks while cutting in order to make sure they don’t cut too much. This stylist just cut and by the time I saw the length it would have been too late to do anything about it. My child was unhappy and I’m unhappy too. In general I had the impression of an assembly line, like the stylist didn’t care and just wanted to get the job done. I’m not a trained eye by any means but I truly wondered today as I watched the lady cut my child’s hair if she didn’t really know how to cut my child’s hair or didn’t care…or maybe even both. Honestly very disappointed and at this point I doubt I’ll be back.

Comment

Autumn has cut my sons hair since his ver first cut 2 years ago. She is always friendly, always kind, always gentle, and always patient. Her cuts are always exactly what I've asked for if not better. Today I asked her to cut it a little shorter than what is usually done and it not only looks pristine, but Autumn took a tiny smidge of extra time to be picky, and get his hair to her standard. He would have been fine without Autumn taking that time, but she did and he looks amazing. We love her! (give her a raise)