Cookie Cutters-Hamilton Town Center, IN (1828 reviews)

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Both of my sons had 4:30 appointments. We were on time. The stylists were not. My son Bhodie (3) was nearly finished with his cut when a big chunk of hair fell on his face and got in his eyes and mouth. He then tried to lift his hands to get it out of his eyes, but his hands were under his cape and he couldn’t free them to clean his face off. He began crying (he never cries during cuts, he loves getting his haircut). I then asked the stylist, Nae, if we could take a break and get the hair out of his eyes. She said, “We can’t. I have a 5 o’clock. He can just keep crying.” So instead of pausing the haircut so I could help my son clear his eyes and stop his tears, she told me we had to continue because she had another appointment. It wasn’t my son’s fault that she was sitting on her cell phone when we walked into the appointment and we didn’t get started until 5 or 10 minutes past our scheduled time. Her lack of time management should not make my son suffer.

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First of all, the stylist with whom I booked my appointment left for the day before we even arrived and we were early. Second, the stylist that was there told me I was a distraction for trying to help her get my son to hold still and that I needed to go sit down. Nothing changed when I did sit down so then she chose to share her opinion that the reason he didn't sit still is because I don't get his hair cut often enough and if I did he would learn to sit still. I've never met this woman, she doesn't know me, my budget, or my child's challenges with sitting still in any context. I don't appreciate this salon's disregard for my intentional scheduling with a specific stylist nor the unsolicited advice. It is unlikely I'll be coming back.

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Lack of cleanliness

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My boys have very simple haircuts and both look terrible. The stylist seemed new and didn’t do a good job at all cutting their hair.

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The lady, Nae, who was cutting my kid’s hair was rude. I get it, kids will cry and fuss but the last time we were there, Kristi, who was cutting my kid’s hair then, was great . Kristi took her time and even helped getting him comfortable. Nae was just like, if he doesn’t settle down I can’t cut his hair. I felt Uncomfortable and don’t know if we will be back. You work at a place where kids will fuss and cry, if you can’t handle it then go cut hair at Great Clips.

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I always feel like the haircuts are overpriced but it’s something I’m willing to deal with as long as the quality is at least decent. Today’s cut and experience was the worst we have experienced at cookie cutters so far. They seemed busy and the whole place seemed somewhat hectic which is understandable considering it was a Saturday morning. Thankfully we had an appointment and our wait was minimal. We were really disappointed, however, with the haircut my child got. As usual the stylist asked what we wanted to which I replied shoulder length and I believe I even showed it to her. She ended up cutting it to chin length. Every stylist we’ve ever had normally starts out cutting very conservatively and double checks while cutting in order to make sure they don’t cut too much. This stylist just cut and by the time I saw the length it would have been too late to do anything about it. My child was unhappy and I’m unhappy too. In general I had the impression of an assembly line, like the stylist didn’t care and just wanted to get the job done. I’m not a trained eye by any means but I truly wondered today as I watched the lady cut my child’s hair if she didn’t really know how to cut my child’s hair or didn’t care…or maybe even both. Honestly very disappointed and at this point I doubt I’ll be back.