Cookie Cutters-Freehold, NJ (1338 reviews)

Comment

I do understand the theory behind your strict “no late” policy (allowing people to show up at most 5 minutes past the time of their appointment), but your business should also be held accountable for timely appointments. Your salon opens at 10:00, I had an 11:00 appointment and you weren’t ready for us until 11:25. I didn’t mind waiting as I danced around with my little one and played on the slide. My last 2 appointments, both at 11:00, I have also waited 15 minutes or so past my scheduled time. At the end of my appointment another customer came in 8 minutes late with a special needs child (technically 3 because of your 5 minute wiggle room) and you refused to cut her hair because you needed to remain on time for other clients. I truly can’t understand this perspective since you’re in the business of working with children, and children are indeed often unpredictable and can make getting tasks accomplished very difficult. A little grace and understanding next time towards your clients would really make all the difference, especially when you yourselves are not often on time.

Comment

Maria is great! She is always so patient with my son and gives great haircuts.

Comment

Extremely difficult to get an appointment at the time I need. Even when the stylist was free and we were early, she refused to take us as she was waiting for another appointment.

Comment

My daughter unfortunately had a major hair issue and the woman at Cookie Cutters worked from the time our appt started and worked in between their other appts to ge my daughters hair free of knots and cut. They were going to let her leave without a solution. This is one of the reasons I love coming here. They are the best!!!