Cookie Cutters-Freehold, NJ (1296 reviews)

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I am extremely disappointed in my son's hair haircut. We've had a couple semi poor experiences there but nothing like this. His hair is so crooked and looks awful. I pay more here than a regular salon and literally cried when I saw his hair. I will not be going back there after this. It's not short at all and that's what we asked for, and it's beyond crooked in the front.

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I have brought my 2 sons there several times. We’ve probably been there for at least 10 haircuts by now and I travel an hour for these appointments. The girl who did M’s hair must’ve been having an extremely bad day, because I’ve never received such poor service there before. I arrived at about 2:55 for my son’s haircuts (3pm and 3:15) I was told she had someone before M and the girl doing L’s hair should be finishing up soon. Their haircuts weren’t started until after 3:15 with zero acknowledgement of our wait and without an apology. The entire time we were there, she was in a bad mood. My toddler was restless and brushed by a sign and she said something to him. I picked up my younger toddler and he accidentally bumped her, and she said something to him. A bunch of little comments that could’ve been passed off as rude jokes. I wouldn’t even mention that if it weren’t for her being rude at the end of Max’s haircut. She asked me how maxs haircut looked and I pointed to a spot I wanted blended a bit more. She did it (it looked much better!) and then spun him around and said “well it doesn’t look THAT much different, but what do you think” in an incredibly snarky tone. I said it looked great, and that was it. When she was ringing me up I pointed out they have a 5 minute window for lateness, but kept me waiting 15+ minutes. I asked if there’s any discount for the inconvenience and again zero apology or accountability, just “I don’t have a discount for you”. An apology and/or just not being condescending goes a long way.

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I am so disappointed with my visit. I left incredibly upset. We had Stacy and Remi for my twins haircuts. Stacy was great and listened to what I wanted for my child’s haircut. Remi on the other hand was clearly distracted buying new scissors for the store and didn’t listen when I told her to keep my sons hair long, but just to slightly clean it up in the front to get his hair out of his face, and to clean up the sides and back slightly but to keep it long, as I want to grow their hair out and keep length. I told Stacy the exact same thing and Stacy listened. Yes, my child was moving a lot as he is not comfortable with some sensory things, but Remi cut off a chunk of his hair in the back behind his ear and there is no hair there anymore. It looks horrible, and she continued to cut off way too much on the rest of his head. Even though I expressed my concerns and was upset that she was cutting off too much, she talked back to me in such a rude and unprofessional manner. My sons hair isn’t even, and she cut it so short where it looks like he has a bald spot behind his ear. My children have picture day next week and I am in tears that this is how this year is going to be documented. The customer should be right in how to cut and style one’s own hair, and the way Remi responded to my concerns that she didn’t listen to what I asked were so demeaning, short, and truthfully mean. We will not be using anyone but Stacy anymore if we decide to return to Cookie Cutters.

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I have been coming here for my kid's haircuts. Everytime I bring my son over, I give them a heads up that he is scared of the buzzer. Yet, they still insist on using it, maybe to rush the whole haircut process. He is more comfortable with scissors. Sadly, I might take him somewhere where we can appreciate value and quality.

Comment

Hello, this is my third time at cookie cutters and first time with my youngest son. I understand it’s hard to cut childrens hair especially when they are moving and crying and squirming so I don’t expect a perfect cut. However todays cut was quite bad as you can see from the photo. The hairline is so high in the back as well as uneven. I don’t think the woman who cut his hair understood what I was looking for, but I did mention I only wanted it cleaned up above the ears. When she asked if I’d like her to her closer with the buzzer I said yes and that I when she began cutting around the neck. Had it not come out so high and uneven I would not even bother complaining but that is not the case. I had a sick child in the car and the salon was full of other families so I did not want to express my dissatisfaction there. I paid almost $30 (after tip) for a cut that does not look professional.