Cookie Cutters-Freehold, NJ (1296 reviews)

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Women who cut Zanes hair was wonderful. Women at the desk was miserable and very unfriendly. Definitely lacked good customer service skills. Actually acted like every question was a chore/problem. If it wasn’t for location, we’d never come back again.

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Staff seemed frazzled and unsure of what our appointment was for. My child's haircut looks good, but he did get 2 cuts from the clippers.

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Requested to be cut a certain way and it was not at all what was requested. Once cut it was too short to fix.

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We’ve been there before. At two different locations and multiple times. Usually we have a good experience. Today was not. The woman who cut my sons hair today was very cold, rushed and rude. She showed absolutely no warmth to my son whatsoever. She didn’t offer to put something on the tv for him and handled him sooo roughly. When we got home he had razor burn on the back of his neck and multiple small cuts from the clippers. This has never happened before so it was not due to his demeanor. He was no more difficult to handle than normal. I am not sure we will ever return.

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Felt rushed with one of my kids both hairstylees didn't care and were cutting hair and my kids clothes were full of hair

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We have been before and I had been impressed with the set-up. My son was happy to watch TV and enjoyed receiving a lollipop and balloon afterwards. He looked forward to the experience and was cooperative. The hairdressers we've had in the past have been professional and really good working with the kids. However, this time, that was not the case. We waited 25 minutes past our appointment time only to be told by Maria that she still had one other person in front of us and we would need to keep waiting. When I informed her we were unable to do that as I needed to pick my other child up from daycare, she asked her colleague to take us instead. When we were finally taken, a solid 35 minutes after our appointment time, the hairdresser was rude. My son at this point was getting restless and had more anxiety this trip than others as many other kids had been crying and acting up while we had been waiting. Instead of being calm and patient, the hairdresser kept snapping at him not to cry, threatening not to give him a lollipop or balloon afterward, and telling him to stop faking it. At first I thought she was joking and went along with it, but she continued to make snide comments and berate him throughout the entire haircut. She was absolutely horrible and after our experience with her are questioning ever coming back. I hope it was just an off day, but that is still no excuse to take your frustrations or exhaustion out on my child. I had never seen this hairdresser when we had visited previously and do not know if she was new, but she needs a significant retraining/attitude adjustment for the future.