Cookie Cutters-Freehold, NJ (1314 reviews)

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We have been before and I had been impressed with the set-up. My son was happy to watch TV and enjoyed receiving a lollipop and balloon afterwards. He looked forward to the experience and was cooperative. The hairdressers we've had in the past have been professional and really good working with the kids. However, this time, that was not the case. We waited 25 minutes past our appointment time only to be told by Maria that she still had one other person in front of us and we would need to keep waiting. When I informed her we were unable to do that as I needed to pick my other child up from daycare, she asked her colleague to take us instead. When we were finally taken, a solid 35 minutes after our appointment time, the hairdresser was rude. My son at this point was getting restless and had more anxiety this trip than others as many other kids had been crying and acting up while we had been waiting. Instead of being calm and patient, the hairdresser kept snapping at him not to cry, threatening not to give him a lollipop or balloon afterward, and telling him to stop faking it. At first I thought she was joking and went along with it, but she continued to make snide comments and berate him throughout the entire haircut. She was absolutely horrible and after our experience with her are questioning ever coming back. I hope it was just an off day, but that is still no excuse to take your frustrations or exhaustion out on my child. I had never seen this hairdresser when we had visited previously and do not know if she was new, but she needs a significant retraining/attitude adjustment for the future.

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I get a call every time I make appointments for my two boys for haircuts asking me to confirm if I want to keep the appointments. Please stop this practice it is annoying and unnecessary. Of course I want the appointments or I would not have made them. Please just call to confirm but don’t ask if I want to keep them. It’s rude. Also please don’t rush my kids haircuts because you want to leave early in the afternoon. If you are open for business then you are expected to be working. This affects if I give you or tip or not.

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It's crazy to me that a few trims of the bangs is $22.

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I asked for my sons hair not too be cut on top because I like it long. I was told it was just going to be trimmed and it was cut way too short. Please listen to parents when they ask for something specific.

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We arrived for our appointment on time but was taken almost 15 minutes late. During our waiting time, no one who worked at the salon acknowledged our arrival or that we were even there. It was awkward and we felt like we just weren’t welcome to the salon. The haircut went fine and my son’s hair looks nice, but the overall environment and experience was unsatisfactory and we will most likely be finding another place for our kids haircuts to avoid a similar experience,

Comment

The stylist had no idea about the loyalty club and how to link my loyalty account number to my purchase of a kids cut and a kids cut with shampoo. Then, I asked about the 5 cuts for $75 and she said I could’ve used it for that visit, but she already processed my transaction. She said she was new, but she was the only staff member there. I enjoyed the place and am frustrated that I could’ve saved about $10 if I had bought the 5 cut deal prior to paying. It’s not her fault as she’s new but seems like additional training is required. The stylist was Keri. She did great haircuts!