Cookie Cutters-Algonquin, IL (1176 reviews)

Comment

My son got his first haircut at Cookie Cutters and they made the experience so special for him. He loves the car chairs and the fact that they played Cocomelon on the tv for him to watch. They even had a bubble machine to entertain him. He did amazing and had a blast! I would highly recommend to anyone looking for a fun place to get their child’s first haircut!

Comment

As a mom, the way my son was treated during his haircut today was painful to watch. He never cries during haircuts, but he cried the whole time today. He kept telling the stylist that she was hurting him and she completely ignored him. She was very aggressive with the clippers and the comb. She would pull and slam them down onto his head. It was as if she was just trying to get it done and over with with no regard for how my 5 year old was doing. She was combing his hair and pulling and he said it hurt and her only remark was “the comb is hurting you?” Never sorry, never taking a second to ask what was hurting or reassess. After the service, I was looking over the haircut and noticed his ear was bleeding She had cut his ear during the haircut. This is not a typical experience for us, as we use this location often and always have a good experience. This one though, totally unacceptable and I feel so sad for my son. I have included a photo of his ear. The back of his neck was also scratched up after the service.

Comment

Everyone here is so nice and polite! They have always been so good with both my kids.