Cookie Cutters-Algonquin, IL (1176 reviews)

Comment

Mimi goes above and beyond. She is great with the kids. We love going to see her.

Comment

When I made the appointment for both of my kids, the woman that confirmed my appointment gave me the incorrect time. So I showed up early and had to wait well over my actual scheduled appointment time. I was appalled by the amount of time I had to wait since 2 of the stylists were just sitting by the receptionist talking and ignoring us. When we final got seated for the haircuts, the stylist didn't introduce herself and didn't listen to anything I said I wanted for their hair. She just cut it how she felt it should be cut. I told her to leave a little on the top because my son likes to style his hair into a Mohawk and if She could style it that way for today, he was excited for a Mohawk that day. Instead she kept cutting and then styled it how she wanted. When my other son was getting his hair done he was whining and crying alot, so I totally understand it's hard to cut children's hair but to turn his head she had her finger on his throat and pushed and yanked him and began cutting more hair off. I said "okay, he's done!!" and took him out of the chair. She started following him with clippers to cut more hair and he began screaming and crying more. His hair looked totally fine but she wouldn't leave him alone. I will NEVER go back to Cookie Cutters in Algonquin again.

Comment

My son has had his hair cut here many times and I never have had an issue but today, the lady who cut his hair was so slow. She was super nice but it took her 55mins to cut my 4 year old son's hair. He sat so still and did so great I was shocked at how great he did for how long it took. I also had to keep telling her to just shave the one side but she kept thinking it out to get rid of the bulk I guess even though I said just shave it. At the end she asked if I liked it and I just said yes because it had already been 55mins when it normally takes 15mins. The other lady cutting hair had finished 4 kids hair cuts in the time it took this lady to finish my son. I really hate leaving bad reviews but this just upset me today.

Comment

Mimi is fantastic! Every other stylist we have had has not done a great job. We will only be going back to see Mimi.

Comment

So I went back today to have someone fix my son's hair that was not done right yesterday and the lady who fixed his hair was understanding and quick! I think she said her name was April I'm not sure I'm bad at names but his hair looks so great now! I felt bad because I didn't have cash on me to tip her for fixing his hair someone else messed up. She had also said she had another correction she has to do today from yesterday so at least I'm not the only one that had an issue.

Comment

Mimi did an amazing job and made sure our child was comfortable and happy the entire time. We were so impressed that she continued to talk to him throughout the entire appointment and continuously asked us for our feedback to make sure we were happy with the haircut. She also slowly introduced the clipper to make sure our child wasn’t afraid or reactive since our child had not had experience with one before. We will absolutely recommend Cookie Cutters to all the parents we know and will be going here for all future haircuts.