Cookie Cutters-Algonquin, IL (1176 reviews)

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We did not have a good experience. I went to the Algonquin location. The lady that did my daughters hair was the oldest lady from the salon. I told her I wanted a u shape since my daughters hair had no layers. She did a face frame which gave her small layers that are all over her face now. The haircut was very fast, it felt to me like she was chipping off hair instead of cutting it off. She missed some hair because there are some pieces of hair that are longer than the layer of hair. Several times she commented it on how my daughter kept looking down instead of straight and I told her that the tv should be elevated since she’s looking at it and being that she’s 6 years old she needs to look down. She then started blow drying her hair after the hair cut which I found strange since other stylist would just do a small braid on the side when done. As she was struggling to blow dry (style) the very little hair that was left from the hair cut she asked me if I had washed my daughters hair last night since she was struggling to get the comb through her hair. I felt embarrassed for this lady to ask me this in front of other customers. She must not understand age appropriateness because kids usually don’t get their hair blow dryer. My daughter later told me that the dryer felt very hot for her and didn’t understand what was happening.This lady took 3 minutes to cut my daughters hair and then planned on spending a long time blow drying her hair, makes no sense. I’m there for a quality hair cut where we have a good experience. Instead my daughter got the worst hair cut and our experience was horrible. My other daughter was going to also get a hair cut but after seeing this lady cut my daughters hair, I didn’t allow her to cut my other daughters hair. This salon is cute but the quality of some stylist is not good. I don’t plan on coming back.

Comment

Our experience today went downhill right as we showed up. We scheduled with Ja’Net and she was “too busy” to take us in and were put with someone else. My sons hair cut was completely ruined. The hairstylist was incompetent and did not know what she was doing. This is not the first time we schedule with someone and get handed off to someone else. I feel like if we are scheduled with a hairstylist we should be respected and be seen by the person we schedule with. I’m my opinion I should not of been charged due to poor quality of haircut.

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The quality of the cut is always fine but $25 for a kid’s haircut seems pricey when other places do a great job as well for $9.99.

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as always ja'ne is the best! my boys love coming to her always.

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We love the environment at Cookie Cutters. The stylists are so good with our kids and are talented at what they do. Thank you!

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Our son isn’t the biggest fan of haircuts, but all stylists there always go above and beyond to make him feel comfortable and happy. Ja’Net and Mimi are especially great! Our son’s hair always turns out so adorable and we are totally satisfied with our experience.