Cookie Cutters-Algonquin, IL (1176 reviews)

Comment

My son is special needs and when he is really upset he spits up he is not sick the person that did his hair kept asking if he is sick the person who usually does his hair is on vacation

Comment

We mentioned having a coupon twice, while I knew one haircut was already discounted via the gift card, I asked if I could have the discount for the second and they said yes but I still paid full price. They said they'd put a note on my haircut.... so next time will I save the coupon from this time plus another coupon, probably not so all and all I'm paying more.

Comment

First time was awesome. This will be our new go-to salon for my two boys, ages 3 and 6. Thanks, April!!

Comment

My daughters bangs are still uneven after going back to get them fixed again. The girl rushed and did not even get the hair off my daughter after she was done

Comment

April kept on talking while cutting my son's hair. Saying my sons hair is too long. I didn't notice that she missed some of my son's sideburns.

Comment

My husband took my two sons this morning for their haircuts. While we typically only like to go to Mimi, we were unable to book with her and assumed we’d be ok booking with another stylist. The experience was not good and has continued to disappoint anytime we do not have Mimi as our stylist. We booked my sons at 10 and 10:15 on purpose so my husband could assist with each as they got their haircuts but instead, they took both at once and he was bouncing between the two stylist throughout the appointment. My youngest son did not have nearly enough taken off after he asked for more and my oldest top is so choppy and not even, especially in the bang/front area. As soon as the stylists started cutting, other customers walked in and they were super rushed and not paying attention to the clients in their chair. They seemed completely overwhelmed and not taking the time to ensure a quality haircut or experience. In addition, we booked both of these with coupons that we received online and even though we showed both, they would only take one and we had to pay full price for the other even though it should have been the $8 off. Not happy at all with the experience, quality, or customer service provided. I think it’s officially time to make a switch to another salon.