Cookie Cutters-Carmel 146th St, IN (1412 reviews)

Comment

We’ve always had good experiences here, including the most recent one, except for one element this time. We waited nearly 2 years due to the COVID pandemic to get my son a haircut. Despite a large “masks required” sign on the door, there was a family of 6 people in for a baby’s first haircut and only one of them had a mask on. There was apparently no enforcement of this rule and we will never return to Cookie Cutters again. We are very disappointed in the lack of safety enforcement for the rest of customers to appease one family.

Comment

Called-no answer. Recording suggests to book online so I put in todays date and selected next available time four hours later. Show up to find out appointment is 2 days later and system populates next available day without making it obvious. Call another location who says they do not have any appointments-look online to find openings. Book appointment. Get there they tell me they can only do one haircut because they are COMPLETELY BOOKED. I look around-there is no one there except the 2 workers. They reluctantly agreed to give both kids bang trims but had us wait 7 minutes in sitting area after our appointment time started, then trimmed both kids hair in 10 minutes & when I asked her to braid my 5 year olds hair 3 minutes before 15 minute time slot is up, she says I CAN’’T, I’M SO FAR BEHIND! ?? Doesn’t seem like these people want to work.

Comment

I took my littlest one for his first haircut with Erica and she did a fantastic job! She was so patient, positive, and calm. She asked what we wanted and did excellent quality work and my son's hair looks amazing. I would definitely recommend this salon and we will definitely be booking with Erica again!! Thank you for the wonderful experience!!!