Cookie Cutters-Carmel 146th St, IN (1419 reviews)

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Janell at the Carmel Cookie Cutters was an absolute disgrace. She was wearing house slippers and mismatched socks when she cut my sons hair. She grabbed my sons head several times while she was doing a very basic haircut. She was also acted very rushed. We scheduled our appointment for 6:45 because it is the appointment time that worked best for our family. I know the salon clothes at 7 but we were treated as if we were bother to Janell and Kristi. In a rush to finish my sons haircut, Janell threatened to turn off the movie my son was watching on the Cookie Cutters TV if he didn’t keep his head still toward the end of his haircut. She treated my husband and I as if we didn’t know anything about haircuts when asking us how we wanted our sons haircut. We have only taken our son, who is 3, to Cookie Cutters to get his hair cut and I will honestly be surprised if we ever return.

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I've had the best experience when taking my children to get haircuts here for over 2 years. I moved 45 minutes away and STILL made the trip because of how well we were always welcomed and how patient they've been with my child who has sensory issues. However, our last visit was so mishandled. The manager and other associate working were beyond rude. They were less than accommodating and showed poor customer service. We will take our business elsewhere and make sure people know to avoid this establishment.

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Poor customer service from the manager and other associate working there.

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Arnise was very argumentative. Complained about my daughters bangs that they were cut to far back and she is the one that cut them that way at our last visit. We wanted my daughter to have couple layers and she said she wouldn’t look good with layers so refused. Ended up giving her chili bowl cut bangs. Will NOT be back. Horrible

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My son is 2 years old, I get he won’t sit still as a child but this woman with a tattoo on her neck was not friendly at all, she wasn’t very gentle with my child and cut his ear. His haircut is overall awful. She didn’t shape him up she didn’t make sure it was even and it was just unsatisfactory!

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Place was dirty, staff not friendly, hair with shampoo poorly done on my kids legt with lots of pieces if hair on their neck…