Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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We have been going to Cookie Cutters for about a year now and have always had a great experience. However, the last time I went, I witnessed one of the employees being very rude and talking down to another employee that just needed some help with the computer system. As someone who has worked in customer service for over 10 years, I know this is not the kind of culture that you would want to see in your store. Again, I’ve always had a great experience until what I witnessed this last visit.

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Been going here several everytime my son has needed a hair cut and everytime we've gone has been a great experience. We get different stylists everytime we go and they have always been very friendly and patient with us and his cuts always look great and exactly what we had in mind. Would definitely recommend to anyone with young children.

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Went in for my baby’s first haircut. I felt bad for the lady working by herself. She seemed overwhelmed. All things considered, it was an okay experience. With the lady being by herself she’d have to stop in the middle of the cut and check clients out too. We’ll be returning. Maybe go on a slower day and time. She did great with my son and was real careful since he does like to fidget a lot. So thank you!

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Mariah was amazing with our son. It was his first time getting a haircut and Mariah was so patient, courteous, and friendly. We will definitely recommend Mariah!

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Rose did a great job and made my daughter’s first hair cut experience easy. Bri was also helpful when I picked up my certificate.

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I arrived early with my baby (14 months) and ask if some this was available earlier. I was told yes. I waited for around 30 minutes, no problem. The lady who took care on him was very rude. First asked us what kind of haircut (no advise at all) when she was done my wife asked if she can cut more on the side and she said that that was what we asked for. we politely asked again and she, started to cut the baby hair and he started crying, she left saying that the baby needed a break, and start cutting the hair of another customer. Later another lady came to finish the cut, and to fix the disaster she made on my little one. persons like that does not deserve to work or to put a hand on any kids. this person ruined my day, ruined my baby's hair and I truly believe that she doesn't deserve to be working in a place like this.