Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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I have always been a member of the loyalty program. I have always been charged $16.25 to include a $7.00 loyalty discount. This time , i got charged $23.95 straight up, with no loyalty discount. This new stylyst , which i will never book again with, didn’t care to apply my discount, as Rose or Ally has always done. Train your people properly on checking out loyalty program customers.

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I don't understand what the point of making an appointment if you end up waiting an hour to get serviced. Very unprofessional to expect a toddler to wait that long and stay calm.

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Staff might be want to go home and don’t want to do haircut the way we expect. Very worst experience.may be I don’t want to do it with him next time.

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Left my kids hair dry with hair all over his body

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My son was seated at the chair 15 minutes before the stylist cut his hair and was very anxious and unable to sit still for the cut. There was a stylist there who could have cut his hair sooner but was in the back. The stylist we ended up with did not do that great a job on my son’s hair and also offered us 1/2 off since there was such a delay and wait. I will not be returning to this location.

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Everything was perfect, except for Ally she was rude and rolled her eyes at me when I asked kindly if she can use a number 1. Erika and other employee that was there have great costumer service