Cookie Cutters-Meridian, ID (2407 reviews)

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I got a “mommy” cut”, I showed the stylist several photos of the hairstyle that I wanted. The end result was anything but what I wanted. She chopped off most my hair and I am embarrassed by how it looks. I will never get my haircut here again.

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I don’t think the staff is patient when you request more different style, she will show you attitude. However her skill is good. Thanks.

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I am very frustrated. The stylist we had today was very rough and multiple times he actually said ow and stop. We have been coming here 2 years with no issue. She seems very inexperienced with kids expecting him to do exactly what she wanted. I showed her the picture of previous haircut, and what he got was very different than what I asked not to mention ridiculously short. When I said something she said it was fine and gel would hold it. Which was even more frustrating. I will not allow her to do his hair again and she needs sensitivity training when it comes to kids. Not once has Elias been an issue for another stylist or a bad haircut for that matter. I kept it together paid full price for a very bad haircut and even tipped her as I didn’t want to make a scene and she did do the work. Please educate her how to work with kids and not be so rough. He’s 4 not 40.

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I love taking my kids to cookie cutters but we did have a different hairstylist this time and she kept calling my 4 year old son dude and got flustered with the little boy next to us who was crying.

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I came in with my two boys, both were scheduled to get a cut at 4pm. I left at 5. I felt so bad for the stylists who were upbeat, friendly, but visibly tired and feeling rushed because they are OVERBOOKED and BEHIND because of it. The one stylist had to go to the bathroom and apologized three times to the customer who had been waiting and when it was her turn it was the first break the stylist had to even go out of the room for 2 minutes. You schedule the appointments way too close together, how can someone be expected to cut a 2 year olds hair in 15 minutes? I understand you are trying to make as much money as possible but your service is starting to slide is a major way and you have absolutely no regard for your employees, obviously. I could have gone to sports clips across the way and likely been done in less time, without having booked any kind of appointment. I have been a frequent buyer of you cards to get a discount by purchasing multiple cuts at once, but am wondering if I will even buy another. It has nothing to do with the stylists and everything to do with the way you expect them to move like machines with no consideration for them or your customer, apparently, who is coming in on time just to sit there and wait. I was very disappointed when I left after an hour because both my boys had to wait for their turn, and never even ended up in chairs at the same time, forget having their hair cut at the same time. I was not happy with my experience.

Comment

Little pricey but hair looks great at the end.