Cookie Cutters-Meridian, ID (2479 reviews)

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I love taking my kids to cookie cutters but we did have a different hairstylist this time and she kept calling my 4 year old son dude and got flustered with the little boy next to us who was crying.

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I am very frustrated. The stylist we had today was very rough and multiple times he actually said ow and stop. We have been coming here 2 years with no issue. She seems very inexperienced with kids expecting him to do exactly what she wanted. I showed her the picture of previous haircut, and what he got was very different than what I asked not to mention ridiculously short. When I said something she said it was fine and gel would hold it. Which was even more frustrating. I will not allow her to do his hair again and she needs sensitivity training when it comes to kids. Not once has Elias been an issue for another stylist or a bad haircut for that matter. I kept it together paid full price for a very bad haircut and even tipped her as I didn’t want to make a scene and she did do the work. Please educate her how to work with kids and not be so rough. He’s 4 not 40.

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I don’t think the staff is patient when you request more different style, she will show you attitude. However her skill is good. Thanks.

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In general, we have been happy with our two experiences at this Cookie Cutters. The environment overall does not seem especially clean; there’s an old fragrance plug-in in the wall and kids’ seats are all in terrible shape. I did see stylists cleaning the seats after each kid, but they certainly don’t look clean. Both of our stylists have been nice but not overly friendly. The second time, she was much better at helping ease my child’s fears and keeping him distracted. Overall, I’m happy to pay for this service because it’s not something I can do myself, but I do wish for the price that the quality/cleanliness of the salon was better.

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The last two time I was there my sons hair was cut to short. I wasn’t feeling well or I would have complained this time but it was to late the hair was already cut. It’s a little frustrating because I showed her what I wanted.

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This is the second time we have been here. Both times, the wait has been ridiculous and that is with an appointment! We were at the salon for 1 hour 15 min, for a 15 min haircut. Specializing in kids haircuts, it should be obvious that kids are not capable of waiting and being patient for that long! I have a regular hair appt for myself at my salon and in 10 years, I have never had to wait more than 10 min over my appt time. The stylists are great with the kids, but the business side is not there. We won't be going back as this has been my experience twice now.